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Outlook 2016 from office 365 small business premium

Posted on 2016-08-02
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Last Modified: 2016-09-10
I have a client that is having a problem with outlook attachment previewer for word or excel documents.  When you click on a document to do the previewer in outlook it comes up saying this file cannot be previewed because there is no previewer intstalled for it.  I have checked the settings and attachment previewer is not disabled and the word and excel previewers are selected.  I have tried to disable and reenable both the attachment previewer and the word and excel previewers individually.  I also have it updated fully and I have done the registry key fixes that you find when you look for this problem on google.  Also it is not the files themselves because if you double click the file it will open in word or excel without a problem.  But the client wants the previewer to work also.  Anybody have any idea of a fix for this.
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Question by:grevels
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Expert Comment

by:John Hurst
ID: 41740022
Unless it is a strange attachment, preview should work and it does for me on both my Windows 10 Office 2016 machines.

Perhaps uninstall Office, restart and reinstall Office.

If that does not work, make a new, test, Windows User Profile (Account). Log into the new Windows Account  and test Outlook preview in the new Windows account.
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Author Comment

by:grevels
ID: 41740202
I have made a new profile and tried and still no preview.  I removed office completely and reinstalled still did not working.  I updated office to the latest update and still not working.  Just to say I don't think it makes a difference but this is a windows 7 with office 365 with gives her outlook 2016.  Any other ideas
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Expert Comment

by:John Hurst
ID: 41740408
First can you try Preview on another Windows 7 machine?  I have used Office 2013 on Windows 7 but not Office 2016.

Determine if Preview works in Windows 7 (Preview certainly works in Windows 10) and then if it does, then you may need to do a Windows 7 Repair Install on the problem computer. You need the Windows 7 DVD for this.
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Author Comment

by:grevels
ID: 41740490
it does work on windows 7 we have another client with windows 7 and outlook 2016 and it works just fine
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by:John Hurst
John Hurst earned 1000 total points (awarded by participants)
ID: 41740495
So then you now need to do a Windows 7 Repair Install. You need the Windows 7 DVD or a working recovery partition. Here is a Seven Forums Tutorial to assist you.

http://www.sevenforums.com/tutorials/3413-repair-install.html
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xtermie earned 1000 total points (awarded by participants)
ID: 41740510
Check if the attachment previews for word/excel/ppt are turned on?
Check this in file> options > trust center > trust center settings > attachment handling > attachment and document previewers.

If these are turned on, I had a similar problem and solved it as follows:
Open the REGISTRY
LOCATE the following Key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Windows\CurrentVersion\PreviewHandlers

For Excel the wrong value data is entered (@%CommonProgramFiles%\Microsoft Shared\Office16\oregres.dll,-403) in value name {00020827-0000-0000-C000-000000000046}  as the value data should be Microsoft Excel previewer
Also the Type should be REG_SZ and not REG_EXPAND_SZ  so, I suggest you copy the class id, delete the incorrect key and add it back with the correct key type and data. Restart your machine and Excel preview in Outlook 2016 should work as it should.
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by:xtermie
xtermie earned 1000 total points (awarded by participants)
ID: 41744463
The above has worked form me (registry key correction).  Did you try it?
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Author Comment

by:grevels
ID: 41744469
I will try it over this weekend and let you know
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Author Comment

by:grevels
ID: 41745821
I checked the registry keys and they are all correct and I have checked in the trust center and everything is set there but still get This file cannot be previewed because there is no previewer installed for it.  Any other ideas from anybody that can be done remotely on the computer.
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Assisted Solution

by:xtermie
xtermie earned 1000 total points (awarded by participants)
ID: 41746775
don't mean to tire you, but there are/may be several registry keys associated with the previewer.
Just ensure all of them have the correct value Microsoft Excel previewer and NOT the wrong one @%CommonProgramFiles%\Microsoft Shared\Office16\oregres.dll,-403 and you will need to restart your computer

However, there is a thread that has a discussion about this issue:
http://answers.microsoft.com/en-us/office/forum/office_2016-outlook/outlook-2016-excel-previewer-not-working/390ed8b1-feba-4ac6-b882-aafa4cfade9a

and a solution many found helpful which also has a reg file you can download to apply the registry changes.
http://www.outlook-tips.net/tips/outlook-2016excel-files-wont-preview/
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Author Comment

by:grevels
ID: 41747471
I will try like the first link you have here and do a search to find anyone I maybe not seeing.  As far as the second link I found that one before and ran that registry fix and still does not work
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Assisted Solution

by:John Hurst
John Hurst earned 1000 total points (awarded by participants)
ID: 41765570
You said the attachment preview works on other Windows 7 machines.  Did you try the Windows 7 Repair Install as suggested?
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Expert Comment

by:xtermie
ID: 41792434
Good comments n suggestions
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