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Office 365 - Who is our Global Administrator?

Posted on 2016-08-02
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Last Modified: 2016-08-12
I have a client with Office 365 subscriptions.
They don't know who their Global Administrator is.
Is there an easy way to determine the email address of the Global Administrator for their Office 365 domain?
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Question by:akb
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Expert Comment

by:Vasil Michev (MVP)
ID: 41740251
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Author Comment

by:akb
ID: 41740254
I tried that. For web support I need the admin email. For phone support I must be the admin.
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Expert Comment

by:Vasil Michev (MVP)
ID: 41740271
Explain them that you dont have access to the account, they can provide you with the needed information or elevate another user to admin if needed. You will of course have to go over some validations first.
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Author Comment

by:akb
ID: 41740274
Thanks Vasil. I will try that if necessary.

I was hoping there might be a web link somewhere where I could log in to a user account and click on a link to see who the admin is.
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Expert Comment

by:Ciprian
ID: 41740325
Usually the admin has username like this name@domain.onmicrosoft.com
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Author Comment

by:akb
ID: 41740366
That is possible or admin@domain.com.au - it is the businesses own domain name, but they have no idea.
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Expert Comment

by:Ciprian
ID: 41740371
do you  have access to one of theirs user account?
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Author Comment

by:akb
ID: 41740576
Yes, I can access several user accounts.
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Assisted Solution

by:Ciprian
Ciprian earned 250 total points
ID: 41740588
so open an account online, go to People / Directory / and see who has at IM sip like @domain.onmicrosoft.com
In my opinion the admin has @domain.onmicrosoft.com because the main business domain is not existing when first admin account is created
let me know if I can help more, I hope this will work :)
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Author Comment

by:akb
ID: 41741433
There are no @domain.onmicrosoft.com accounts. They are all @domain.com.au accounts.
I can't see anyone who is obviously the Global Administrator.
I may have to get them all to log in an see who has the Global Admin role.
Surely there is an option there somewhere for a user to see who is their Global Admin??
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Assisted Solution

by:Vasil Michev (MVP)
Vasil Michev (MVP) earned 250 total points
ID: 41741740
OK seems I misunderstood the original ask. Get someone that has an account in their organization to install the WAAD PowerShell module: https://msdn.microsoft.com/en-us/library/jj151815.aspx

Once connected, run this:

Get-MsolRoleMember -RoleObjectId 62e90394-69f5-4237-9190-012177145e10

It will list all the global admins.
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Accepted Solution

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akb earned 0 total points
ID: 41746506
Thanks Vasil but that it far too complicated for me.

What I ended up doing was tried to log into a user account on line with the wrong password. Asked it to reset my password. It sent an email to the Global Admin. The Global Admin had no idea what it was about and contacted the user who contacted me.
All sorted now.
Very strange that Microsoft don't give you an easy way to know who your Global Admin is.
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LVL 13

Author Comment

by:akb
ID: 41746509
Thanks for your help. Will allocate the points for effort.
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Author Closing Comment

by:akb
ID: 41753523
Solved myself
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