Windows 10 upgrade  'Welcome back'  screen  Msoobe.exe,  Windeploy.exe  Winlogon.exe  error

Posted on 2016-08-04
Medium Priority
Last Modified: 2016-08-31
After upgrade from  win 7 pro to win 10 pro 64 bit the HP laptop 8540p  displays 'Hi there, welcome back'  screen.   After clicking next and then 'express settings'   I get three white error pop-up messages :  
1.  MSOOBE.exe  0x........  instruction points to memory 0xFFFFFFFFFFFFFF memory can not be read,   2. Windeploy.exe  memory can not be read,  3. Winlogon.exe  memory cannot be read.  
After that the computer reboots itself automatically.

Disabled wifi and lan card, but did not change anything.    Can not restore to previous version but can get command prompt.

Any suggestions ?

See attachment:  c:\windows\setupact.log

Greetings Bernard
Question by:BernardBos
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LVL 33

Expert Comment

by:Scott C
ID: 41742390
You might be having issues with your memory.

Try removing 1 stick and see if you have the same problem, if you do, try the other stick.

You can also run diagnostics on your memory using the Ultimate Boot CD.


If that doesn't pan out, you may want to consider backing up your data, and doing a clean install of Windows 10.  There have been reports of WIn7 upgrades having some issues, but a clean, fresh install works fine.  That you can't go back to the previous version indicates there is something wrong with the installation.
LVL 101

Accepted Solution

John earned 2000 total points (awarded by participants)
ID: 41742408
The Display (Video) could also be a problem. I have had that on a couple of machines.

Back up as suggested above and use the Media Creation Link to do a fresh install of Windows 10. Be sure to back up.


I have used this method successfully myself.

Author Comment

ID: 41742612
Changed memory sticks and even put the problem disk in another computer.   Shows same memory messages on the other hardware.   Clean install will work i suppose but then I have to re-install all applications.

Must be some configuration file  that is corrupt.

LVL 101

Expert Comment

ID: 41742619
Yes, try the Media Creation Link above and be sure you back up first.  You can Keep Data and Applications, but I really recommend a fresh install

Author Comment

ID: 41754119
I did a clean install but had to re-install all applications.  I could not boot in windows so I had to boot from USB key  and lost all appliction settings.
Computer is working fine now after the clean installation.

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