Solved

Windows 10 upgrade  'Welcome back'  screen  Msoobe.exe,  Windeploy.exe  Winlogon.exe  error

Posted on 2016-08-04
6
61 Views
Last Modified: 2016-08-31
Hello
After upgrade from  win 7 pro to win 10 pro 64 bit the HP laptop 8540p  displays 'Hi there, welcome back'  screen.   After clicking next and then 'express settings'   I get three white error pop-up messages :  
1.  MSOOBE.exe  0x........  instruction points to memory 0xFFFFFFFFFFFFFF memory can not be read,   2. Windeploy.exe  memory can not be read,  3. Winlogon.exe  memory cannot be read.  
After that the computer reboots itself automatically.

Disabled wifi and lan card, but did not change anything.    Can not restore to previous version but can get command prompt.

Any suggestions ?

See attachment:  c:\windows\setupact.log

Greetings Bernard
setupact.log
0
Comment
Question by:BernardBos
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
6 Comments
 
LVL 30

Expert Comment

by:Scott C
ID: 41742390
You might be having issues with your memory.

Try removing 1 stick and see if you have the same problem, if you do, try the other stick.

You can also run diagnostics on your memory using the Ultimate Boot CD.

http://www.ultimatebootcd.com/download.html

If that doesn't pan out, you may want to consider backing up your data, and doing a clean install of Windows 10.  There have been reports of WIn7 upgrades having some issues, but a clean, fresh install works fine.  That you can't go back to the previous version indicates there is something wrong with the installation.
0
 
LVL 95

Accepted Solution

by:
John Hurst earned 500 total points (awarded by participants)
ID: 41742408
The Display (Video) could also be a problem. I have had that on a couple of machines.

Back up as suggested above and use the Media Creation Link to do a fresh install of Windows 10. Be sure to back up.

https://www.microsoft.com/en-us/software-download/windows10 

I have used this method successfully myself.
0
 

Author Comment

by:BernardBos
ID: 41742612
Changed memory sticks and even put the problem disk in another computer.   Shows same memory messages on the other hardware.   Clean install will work i suppose but then I have to re-install all applications.

Must be some configuration file  that is corrupt.

Bernard
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41742619
Yes, try the Media Creation Link above and be sure you back up first.  You can Keep Data and Applications, but I really recommend a fresh install
0
 

Author Comment

by:BernardBos
ID: 41754119
I did a clean install but had to re-install all applications.  I could not boot in windows so I had to boot from USB key  and lost all appliction settings.
Computer is working fine now after the clean installation.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to record audio from input sources to your PC – connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 – both 32 bit & 64.
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question