Solved

Internet Explorer Has Stopped Working

Posted on 2016-08-04
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Last Modified: 2016-08-05
I've searched everywhere trying to find a solution, tried a bunch of different things, and nothing has solved the problem. It's all over the Internet and appears clear that this is a universal problem, not a local machine problem. Certainly after all this time, someone must have found a solution. Desperate to get IE working again.
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Question by:slegy
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8 Comments
 
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Accepted Solution

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John Hurst earned 500 total points
ID: 41742696
The first thing I do for this issue is a FULL reset of IE. Tools, Internet Options, Advanced, Reset button. This clears security settings to default, passwords, temporary files and so on.

Do this, restart (you must) and then run SFC /SCANNOW from an admin command prompt. Allow it to complete and test.

If you still have issues, make a new, test, Windows User Profile (Account). Log into the new Windows Account and test IE in the new account.
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Author Comment

by:slegy
ID: 41742887
I'd tried this route once before. Mysteriously,  when I try to run SFC /SCANNOWI get the the error message: Windows cannot find SFC /SCANNOW. I'm sure I've been able to run this in the past but possibly on my other machine. Running Windows 10.
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LVL 95

Expert Comment

by:John Hurst
ID: 41742900
Windows 10 has SFC.  Did you open cmd.exe with Run as Administrator to run the command?
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Author Comment

by:slegy
ID: 41742908
Just figured out how to run it. Will follow your suggestions through to completion.
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Author Comment

by:slegy
ID: 41744525
scannow did not find any problems. I did create a new profile and under that new profile IE works. However, it is just too much aggravation and time involved to re-establish everything under a new profile. There must be another solution to this problem.
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LVL 95

Expert Comment

by:John Hurst
ID: 41744541
Nope. If the Windows profile is damaged then your only recourse is to create a new profile or re-install Windows.
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Author Closing Comment

by:slegy
ID: 41744636
This sucks! Another Microsoft deficiency. Argh.....
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LVL 95

Expert Comment

by:John Hurst
ID: 41744641
I have had lots of IE bugs, but by now (Windows 10 Version 1607) they have figured much out and fixed much.

Thanks.
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