lost printers in remote desktop

Posted on 2016-08-04
Medium Priority
Last Modified: 2016-08-04
Hi, just recently all the users in one of our remote offices lost all their locally attached printers in remote desktop session.  I stopped and started the print spooler service on the server but no luck.  I went into the c:\windows\system32\spools  folder and saw that in the printers
folder there were lot temp files referencing shockwave files and i seem to remember way back that these files come from printing pdf files that dont print properly and can cause issues.  Any ideas?
Question by:dankyle67
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LVL 18

Expert Comment

by:Edward Pamias
ID: 41743034
Did you try resetting the spooler on the local workstation?

Author Comment

ID: 41743047
I will try resetting the spooler on the client pc and see if it helps.  The printers always show up in the past few months no problem but just happened this morning where they all disappeared.
LVL 18

Accepted Solution

Edward Pamias earned 2000 total points
ID: 41743050
Let me know how that works. I had a similar problem and the printers reappeared after I reset the spooler on the workstation.
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LVL 18

Expert Comment

by:Edward Pamias
ID: 41743055
Also, In the Remote Desktop "Connection Box" click on Options/ Local Resources, make sure that Printers is ticked.

Author Comment

ID: 41743062
Just did it on workstation and worked like a charm.  I would always do it from the server and it would work but this time is first time it worked using spooler from workstation.  Thanks for the quick resolution.
LVL 18

Expert Comment

by:Edward Pamias
ID: 41743063
Server 2008 Config...

    Go to “Start” > “Administrative Tools” > “Remote Desktop Services” > “Remote Desktop Session Host Configuration“.
    Select “Connections“, right-click the name of the connection > “Properties” > “Client Settings” > “Redirection“. Ensure that “Windows Printer” is not checked.

Server 2012 Config...

    Open “Server Manager“.
    Select “Remote Desktop” Services.
    Select “Collections“.
    Select “Tasks“, then choose “Edit Properties“.
    Under the “Client Settings” tab, ensure the “Windows Printer” is enabled.
LVL 18

Expert Comment

by:Edward Pamias
ID: 41743068
I am glad it worked. I added some other things for the future just in case you need it. :)

Author Comment

ID: 41743111
Good stuff will definitely check it out and thanks again

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