Abraham Deutsch
asked on
Recommend software for remote assistance
I know this subject is discussed many times in this exchange. But since I'm looking for some specifics I'll post the question again.
What utility would you recommend for assistance clients remotely
Should be easy on the client side [some are so computer illiterate if it's not simple simple it will take forever to get started, this is a something team viewer has its very simple for the client]
Should be able to restart the client computer and reconnect at start without action from the client.
Easily access administration permission areas (some make it difficult)
Once started should it run in the background so if I started a procedure for example to run overnight on a client computer I should be able to check in on progress
Be able to switch from the user account where logged in to the administration user account (log me in even allow to logout from the user initialize the and stay connected wile logging to to the administration account)
At the lest but a deal breaker should be with reasonable monthly payments not a upfront purchase.
What utility would you recommend for assistance clients remotely
Should be easy on the client side [some are so computer illiterate if it's not simple simple it will take forever to get started, this is a something team viewer has its very simple for the client]
Should be able to restart the client computer and reconnect at start without action from the client.
Easily access administration permission areas (some make it difficult)
Once started should it run in the background so if I started a procedure for example to run overnight on a client computer I should be able to check in on progress
Be able to switch from the user account where logged in to the administration user account (log me in even allow to logout from the user initialize the and stay connected wile logging to to the administration account)
At the lest but a deal breaker should be with reasonable monthly payments not a upfront purchase.
Hi Abraham,
Why don't you use Windows Remote Assistance it is already deployed or included in all Windows 7 and up so you just need to follow the steps as described below:
http://www.howtogeek.com/howto/3276/invite-another-user-to-troubleshoot-your-windows-7-machine-with-remote-assistance/
https://technet.microsoft.com/en-us/library/bb457004.aspx
it is safer and give more privacy to the user than VNC.
Why don't you use Windows Remote Assistance it is already deployed or included in all Windows 7 and up so you just need to follow the steps as described below:
http://www.howtogeek.com/howto/3276/invite-another-user-to-troubleshoot-your-windows-7-machine-with-remote-assistance/
https://technet.microsoft.com/en-us/library/bb457004.aspx
it is safer and give more privacy to the user than VNC.
ASKER
Both of these seam to work with a environment with one computer on the network, but not in a office environment with multiple computers, is this correct?
Abraham,
I'm using Remote Assistance now to manage the 800+ workstations across multiple different region to replace VNC.
The reason why VNC repalced was due to PCI-DSS requirement and it is insecure as you can get into the PC sneakily without no one noticing.
Both of them are free no cost is needed :-)
I'm using Remote Assistance now to manage the 800+ workstations across multiple different region to replace VNC.
The reason why VNC repalced was due to PCI-DSS requirement and it is insecure as you can get into the PC sneakily without no one noticing.
Both of them are free no cost is needed :-)
I use VNC in a network of 100 or so. No problems with security. Maybe if you configure it wrong there could be issues, but that's true of any remote connections, We don't have any issues with VNC and it works perfectly.
Also as a extra FYI, I use Terminals to manage connections to many computers. This software works well with both VNC and RDP connections. It makes it much easier to manage many remote devices.
https://terminals.codeplex.com/
Also as a extra FYI, I use Terminals to manage connections to many computers. This software works well with both VNC and RDP connections. It makes it much easier to manage many remote devices.
https://terminals.codeplex.com/
ASKER
Sorry I am a bit slow, Re port forwarding, is it required to forwarded a port to each computer IP address want to connect, if not to which IP address is the forwarded port pointing trough which you can connect to any computer in the network?
Hi Abraham,
Remote Assistant is using port TCP/3389 while VNC is using port TCP/5900.
Remote Assistant is using port TCP/3389 while VNC is using port TCP/5900.
ASKER
In RDC when I want to have access to to more then one computers in a network I do a forwarding for each computer see attached. this my become a little complicated and require some work, when you compare this to the other application like team viewer log me in ......
Port.JPG
Port.JPG
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I have been using Teamviewer to support many remote clients, it works perfectly all the time, and support by the creators of teamviewer is also very good.. I would recommend it.
ASKER
Spiceworks is this a remote connection application? Looks like a ticketing system.
you are right that it is a ticketing system but it is a lot more too. see for example https://community.spiceworks.com/topic/7306-use-remote-control?pos=0&referrer=546071&source=related_topic
if you are interested in this type of tool, your choice is between free software (Spiceworks) ... and spending a lot of time to install and configure it OR paid software that comes pre-installed with loads of features (N-Able, Labtech, etc)
if you are interested in this type of tool, your choice is between free software (Spiceworks) ... and spending a lot of time to install and configure it OR paid software that comes pre-installed with loads of features (N-Able, Labtech, etc)
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
To the moderators: How do I withdraw my comment?
TeamViewer is only free for non-commercial use. Commercial use gets expensive quickly.
Your options really depend upon your revenue.
Logmein Rescue $150/month, Citrix GotoAssist 69/month are the industry leaders but have priced themselves out of the smaller markets. There are some paid up front and you own solutions that average around the $1k
Your options really depend upon your revenue.
Logmein Rescue $150/month, Citrix GotoAssist 69/month are the industry leaders but have priced themselves out of the smaller markets. There are some paid up front and you own solutions that average around the $1k
ASKER
The first I look at was go assist
The good side of it is it low monthly payments
But in comparing to team viewer its leeks a feature that is important to me and believe others as well.
Even with unattended access the client still need to be at the computer and allow the connection.
A procedure that takes a lot of time, usually is being done after business hours/ over a weekend.... And without having the ability to check in on progress it may fail or sometimes a yes or no click can hold the process from complete and finding it out the next day the client gets to the office is not to exciting... Versus with team viewer once you set unattended access you can go in and out with out no one on the client side.
Yes Another disadvantage (not as the above) go assist required administration right for the installation which makes it more difficult when assistant employees in a company so you'll in some cases wait till the one with administration right is at the location.
Team viewer is expensive
I'll continue looking in to your other suggestions and post it here.
The good side of it is it low monthly payments
But in comparing to team viewer its leeks a feature that is important to me and believe others as well.
Even with unattended access the client still need to be at the computer and allow the connection.
A procedure that takes a lot of time, usually is being done after business hours/ over a weekend.... And without having the ability to check in on progress it may fail or sometimes a yes or no click can hold the process from complete and finding it out the next day the client gets to the office is not to exciting... Versus with team viewer once you set unattended access you can go in and out with out no one on the client side.
Yes Another disadvantage (not as the above) go assist required administration right for the installation which makes it more difficult when assistant employees in a company so you'll in some cases wait till the one with administration right is at the location.
Team viewer is expensive
I'll continue looking in to your other suggestions and post it here.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
n-able seems to be something fantastic based of what thy say non of the competitors come even close. and thy are not expansive. from your experience using n-able is it as exciting thy sell it?
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thank you for your help
http://www.tightvnc.com/
I've used TightVNC for this purpose for years. You would need to forward a port on the router, but once done, you can connect anytime you like, no client interaction needed. It can be set to run on startup, so you can reboot the systems remotely and reconnect without issues.