Kyocera KM-3650W

Paul Belanger
Paul Belanger used Ask the Experts™
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When the unit boots it gets the following on the display;

Error Operation Call
(Code: 0x00000006)

I cannot find any reference to this error message or anything like it in the Kyocera KM-3650w Service Manual. Can you decipher the significance of this error and the resolution?
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Does it work at all?  If it works for some things, what functions are not working? If it's not working at all, I would say it's probably a hardware issue - memory or motherboard.  In any case, you should call a local service rep.
This thread suggests that one of the client PC's has a corrupted installer miscommunicating with the printer:
http://www.techsupportforum.com/forums/f31/solved-test-page-failed-to-print-663815.html
Paul BelangerTechnician

Author

Commented:
The unit will not enter the ready state, upon boot it stops at the error message stated above. Therefore to answer your question nothing will work, no printing, copying or scanning is possible.
Try it with the network cable disconnected and, if that doesn't work, try taking the network card out (with the power off for both).
Kyocera service is needed but wil cost as much as a replacement unit.
Suggest give up and buy new, unless covered by warranty.
Spike99On-Site IT Technician

Commented:
Maybe a hard reset of the printer would help.  I have looked online & haven't found the steps to complete the process for this model printer: so, I would contact your Kyocera service provider.

Unfortunately, the manual I found online didn't help:
http://usa.kyoceradocumentsolutions.com/americas/jsp/upload/resource/16147/0/3650WENOG.pdf

For "service call" errors, it says this:
PLEASE CALL YOUR TRAINED SERVICE PERSONNEL TO RESOLVE THESE ERRORS.
If any of the above errors is displayed:
1. Turn off the machine, wait approximately 30 seconds, and then turn on the machine again.
2. If the same error message is displayed, turn off the machine, and then unplug the machine
from the wall outlet.
Call your service personnel.
Paul BelangerTechnician

Author

Commented:
It turned out to be a communication error from one workstation. My customer added the printer on a workstation and set it up with a standard TCP/IP port and Kyocera uses it's own configuration for a network port. Thanks for confirming my suspicions.

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