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Out of Office not working

Posted on 2016-08-05
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Last Modified: 2016-08-19
Hi Experts,

I have one exchange server EXCH2007.
We have two domains connected to the same firewall.
Both domains use the same exchange server.

Now with domain1 the OoO assistent is working
But with domain2 the OoO assistent is not working.

Do I have to add something more on my exchange for domain2 ?
1
Comment
Question by:Eprs_Admin
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10 Comments
 
LVL 18

Expert Comment

by:xtermie
ID: 41744038
Why don't you check if you may have Autodiscovery misconfiguration which can cause such an issue.
Go through the steps provided on Microsoft's KB article.
It has helped me resolve similar issues before.

http://support.microsoft.com/kb/940726

Also useful resources here:
http://www.proexchange.be/blogs/exchange2007/archive/2009/07/14/your-out-of-office-settings-cannot-be-displayed-because-the-server-is-currently-unavailable-try-again-later.aspx

http://www.techemperor.com/2009/05/05/exchange-2007-out-of-office-assistant-server-unavailable/
0
 

Author Comment

by:Eprs_Admin
ID: 41744044
Do I need a trust between both domains to work autodiscover ?
0
 

Author Comment

by:Eprs_Admin
ID: 41744045
because I do not have a trust I just use DNS forwarders.
0
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LVL 18

Expert Comment

by:xtermie
ID: 41744110
You can access another domain mailbox over autodiscover as long as you have a valid user id and password for that domain and for that trust is not required

Autodiscover in a multiforest environment needs trust to be set up
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 41744501
You don't need a trust to resolve this issue.

You will need internal Autodiscover records. If the clients were on the same domain, then they do a lookup on the domain for Autodiscover information. However as the clients for the second domain are not on the same Forest as Exchange, you will need to setup Autodiscover DNS records on the internal DNS.

Exactly what records depends on the SSL certificate.
If you have Autodiscover.example.com (where example.com is the other domain) then you can just setup an A record pointing to the internal IP address of the Exchange server.
However if you don't have that then you will need to setup an SRV record.
1
 
LVL 20

Expert Comment

by:compdigit44
ID: 41745773
The following technet article talks about using the test-outlookwebservices in Exchange 2007

https://technet.microsoft.com/en-us/library/cc539050.aspx

Here is a link from the script gallery to check the overall health of Exchange 2007

https://gallery.technet.microsoft.com/office/Exchange-2007-Health-Check-fb12cad8
1
 

Author Comment

by:Eprs_Admin
ID: 41746688
Hi,

it is a little bit confusing now, one person sasy I need a trust another person says its not needed.
Is it really needed ?

My Autodiscover with Domain1 is working ( where EXCHANGE resides)
But Autodiscover from the other domain is not working.
0
 

Author Comment

by:Eprs_Admin
ID: 41750209
how to setup autodiscover in multiples domain connected to just one exchange server ?
0
 

Author Comment

by:Eprs_Admin
ID: 41762070
Do I need a trust or not ?
In this ticket I have both answers, yes and no.

??
0
 
LVL 18

Accepted Solution

by:
xtermie earned 500 total points
ID: 41762080
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