This morning, the hard drive on the user's Dell minitower didn't appear. User called Dell, and they ran diagnostics, which didn't show a hard drive connected. They don't want to send the computer back for warrantee repair, because their hard drive will be trashed.
Are there any other diagnostics that can 'wake up' the hard drive and enable the files to be extracted without the expense of DriveSavers or some high-tech recovery company?
Can the drive be attached to an external case and something run?
Any other advice? Thanks.