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Acrobat DC Installation w/out Local Admins

Posted on 2016-08-05
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Last Modified: 2016-08-09
Scenario:
  • Windows 10
  • Acrobat DC
  • Office 2016
  • No Local Admin Access

User is installing Office and Acrobat DC via SCCM (Software Center) which installs as the System account. Both packages appear to install just fine, but the Acrobat Tab and COM Add-in are not populated in Word or any of the other Office products.

Installations with Local Admin access produce the COM Add-in while Local Admins are enabled, but once it is removed, the COM Add-in also goes away.

Any ideas?
-IT_Crowd
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Question by:IT_Crowd
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Expert Comment

by:John Hurst
ID: 41744562
Try the following  (I have used this for your problem on my Windows 10, Office 2016, Adobe DC machine):

Go to an Office Application - try Word and run Word  with Run as Administrator). That is open the app as Administrator.

Open a new blank file.

Click File, Options, Add-ins.

Select COM add-ins next to Manage and then click GO.

Select the Adobe PDF Maker Com Add-in and click Remove.

Click Add and navigate to c;\program files (x86)\Adobe\Adobe 2015\PDFMaker\Office\PDFMofficeAddin.dll

Close and restart the Office Application.

I got this from an Adobe Support article and it worked peachy on my machine.

https://support.office.com/en-us/article/Missing-Adobe-Acrobat-tab-even-when-add-in-is-enabled-in-Office-2016-apps-9a723b83-3ef5-4dd0-9701-269d888e7396
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Author Comment

by:IT_Crowd
ID: 41744872
Hi John,
Thanks for the suggestion!  I just gave that a shot in our environment here, but that unfortunately didn't seem to do the trick.  Upon removing and re-adding the add-in, the Acrobat tab didn't even show up as an Administrator, nor did it show up again when launching as a user without admin access.
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Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 41744917
Uninstall Adobe, restart the computer, install it again and try adding the PDFMofficeAddin.dll again. The method worked for me when about a dozen other methods did not.
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LVL 94

Accepted Solution

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John Hurst earned 500 total points
ID: 41744999
Also, try all of the above in an admin Windows User. Try uninstall / reinstall and then the steps above as admin user.

Then restart as standard and check.
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LVL 94

Expert Comment

by:John Hurst
ID: 41745026
I set up a standard user here (not at a client today) and Adobe PDF Maker works fine in a Standard User. Please let us know after you try the above.
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LVL 13

Author Comment

by:IT_Crowd
ID: 41749518
John,
I followed the instructions you mentioned (outlined below) and the Acrobat tab is indeed now showing.  I am wondering if something in our .mst file is causing this which I will review shortly as well, since this might be a bit of a process if we have to do it for each of our Acrobat users.  To review, I spun up a VM, installed Windows and did as follows as an admin:

  • Installed Office
  • Installed Acrobat DC Pro (15.006.30033)
  • Restarted the PC
  • Uninstalled Acrobat
  • Restarted
  • Reinstalled Acrobat

From there I was able to log on as a user and the Acrobat tab did show.  Thank you for your help with this!
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LVL 94

Expert Comment

by:John Hurst
ID: 41749524
You are very welcome and I was happy to help.
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