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Outlook 2010 can't download oab files for one user

Posted on 2016-08-05
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Last Modified: 2016-08-10
I have one user on Win 7, Outlook 2010 who can't download the OAB.  She tries and the download never completes, no error either, it just sits there.  Things I've tried:

Rebooted
Tried downloading OAB with 'No Details' instead of 'Full Details'
Deleted Outlook profile
Deleted the OAB folder: \\pc1\c$\Users\john\AppData\Local\Microsoft\Outlook\Offline Address Books\ef417585-9ab4-4350-b935-8c79e0bf9c00

Any suggestions?  All other users have updated .oab files.
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Question by:jkimzlg
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6 Comments
 
LVL 16

Expert Comment

by:FOX
ID: 41744837
In outlook file>account settings>account settings, click the account unclick cached exchange mode restart outlook, try to download the oab, retick cached exchange mode if needed when you are done.
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Expert Comment

by:Scott C
ID: 41744847
You don't "download" an .OAB it is simply a local copy of the mailbox that is on the server.  It is initially built then updated as mail is used.

It's possible that the profile is having some issues.

If the above doesn't work, delete the Outlook profile and create a new one.  That should take care of it.
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Author Comment

by:jkimzlg
ID: 41744896
tried unclicking cached exchange mode, restarted outlook, tried download again and it didn't work.  

I also wiped her Windows Profile out completely and it still hasn't worked.  I logged onto another pc with her account, started Outlook and the oab downloaded fine.  any other ideas?
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LVL 16

Expert Comment

by:Todd Nelson
ID: 41744940
JKIMZIG,

1) What version of Exchange is your user's mailbox on?

2) Are your Exchange databases assigned an Offline Address Book?
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Accepted Solution

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jkimzlg earned 0 total points
ID: 41744994
It's fixed. I'm not certain what did it.  I went back to her pc and started a Office 2010 repair.  About 10 seconds later I tried downloading OAB again, this time selecting 'Full Details' instead of 'No Details.'  and it successfully downloaded those .oab files.  (Note: I logged on with another user on her pc, launched Outlook and was able to download the oab with the 'No Details' selected.).

So I'm not sure if 10 - 20 seconds of the Office repair fixed it (I doubt it)
or
Trying to download by selecting 'Full Details' instead.  (This prob is what fixed it though I don't understand why).

Awarding points to myself.
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Author Closing Comment

by:jkimzlg
ID: 41750100
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