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Windows 7 Client (using RDP) randomly disconnects from Windows 2012 Server

Posted on 2016-08-05
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Last Modified: 2016-08-24
Happening about once per day on only 1 client PC thus far.  No particular software usage, browser usage, etc.  Can happen anytime.

Can only provide following result from Event Viewer (based on time of event):

The RDP Protocol component MCS detected an error in the protocol stream and has disconnected the client.  Event ID: 50
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Question by:baleman2
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LVL 7

Expert Comment

by:Phil Davidson
ID: 41745001
If the problem is specific to the client and not the server, I would analyze the client.  If other machines can connect and stay connected, I doubt the problem is with the server.  For the client, is there a good deal of CPU usage, network usage, or RAM usage when the disconnect happens?  Could the client have a virus?  I would look in the event viewer of the client when the problem happens.

Here are some possible root causess if I have not been able to help: see this link.
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Author Comment

by:baleman2
ID: 41745036
No issues with client, i.e., CPU Usage, Ram Memory, etc.  Approximately 500 end users login to the same domain.  This is the only PC giving me this problem right now.

Have already browsed your link - nothing there worked.  That's why I turned to Experts Exchange.

Maybe will get a couple of more hits.
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Accepted Solution

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Phil Davidson earned 2000 total points
ID: 41745679
I would consider reformatting the computer with the problem.  How long do the sessions last before the random disconnect happens?
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Author Closing Comment

by:baleman2
ID: 41769511
Sorry to be so late in responding.  Took several days to get the PC in hand, but reformatting and reinstallation of the OS resolved the issue.
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