Desktop will not boot

mikesmithccs
mikesmithccs used Ask the Experts™
on
I have a desktop here that will not boot into windows, keep s booting to windows repair. It wil not complete a system restore either. I have tested the HD with Dell diags and the western digital diags and it passes both. I have run chkdsk /r and also have sfc /scannow. I have also used all the bootrec command and they all complete successfully. Im at a loss right now as to what to try next.

When I do a restore I get rstrui.exe - application error. "The memory could not be read."
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Can you start in Safe Mode?  If so, run a Repair Install from Safe Mode. Use the Windows 7 DVD for this.
Top Expert 2016

Commented:
run the memory checker or get http://www.memtest86.com/
mikesmithccsOwner/Operator

Author

Commented:
We cannot boot to safemode. We have narrowed down the issue to be with "aswvmm.sys". When the automatic windows repair fails and you look at the log it references this file.

Checked memory, its fine.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you have a backup, you can boot with the Windows 7 DVD and select Repair. That should work. Be sure you have adequate backup before starting.
Top Expert 2016

Commented:
Seems to come from avast anti virus
Owner/Operator
Commented:
We have fixed the issue. We renamed the above named file to "aswvmm.old" after that the system would boot. Thanks for the help guys.
mikesmithccsOwner/Operator

Author

Commented:
We figured out the issue.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial