Solved

Update Installation

Posted on 2016-08-06
7
120 Views
Last Modified: 2016-08-15
Adobe Flash Player Active X and Plugin has deployed using SCUP, WSUS and SCCM, Installation fails with following error
"The software change returned error code 0x80070643(-2147023293)."
Any help to resolve this issue, Microsoft updates are working perfectly fine
0
Comment
Question by:asnagesh
  • 4
  • 3
7 Comments
 
LVL 17

Expert Comment

by:Mike T
ID: 41746436
Hi,

Did you deploy it with logging on the MSI enabled? Specifically /L*v path\file.log.
If not, you need to otherwise it's going to be really hard to figure out.

70643 is a generic MSI error.

If you post the logs you have that will help. Often you have to see the context of an error.

Mike
0
 

Author Comment

by:asnagesh
ID: 41746683
it is from scup integrated, therefore adobe patches installs like windows update
0
 
LVL 17

Expert Comment

by:Mike T
ID: 41747076
Yes I know - forget the L*v I mentioned. It still uses the MSI engine to do the actual install though. The default path for MSI logs is C:\Windows\temp but it generates a horrible random filename.

You can enabled logging system wide on any machine using the registry key:

                  HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
                  Reg_SZ: Logging
                  Value: voicewarmupx

So, there's the log from that and also C:\Windows\Windowsupdate.log you can look at.
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 

Author Comment

by:asnagesh
ID: 41749152
windows update log file is attached. there is lot of errors which are out of my knowledge
WindowsUpdate.log
0
 
LVL 17

Expert Comment

by:Mike T
ID: 41749629
OK, there are lots of errors but the log uses GUID codes instead of filenames so I can't see which is Flash. However, it says:

0x80070643, MSI action = IsIllegalUpgrade

To me that suggests the MSP does not apply. If you apply the MSP manually, what happens?
0
 

Author Comment

by:asnagesh
ID: 41749838
intresting -- I downloaded the MSI file manually and try to install and it says there is newer version already in the system -- It is surprise if there is newer version is the system how does windows update consider the older version is a required  update?
0
 
LVL 17

Accepted Solution

by:
Mike T earned 500 total points
ID: 41750123
I noticed there's more than one MSI that does not apply in the logs so I suspect WSUS has some outdated content. MS issued some new advice recently about doing maintenance even when integrated with CM (something the used to say do NOT do).

Check this article out:
https://blogs.technet.microsoft.com/configurationmgr/2016/01/26/the-complete-guide-to-microsoft-wsus-and-configuration-manager-sup-maintenance/

All MSI's have an internal version so MSIEXEC engine will check that first and then return "nothing to do" if you try to install older software.

Mike
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Leon
Software Metering within our group of companies has always been an afterthought until auditing of software and licensing became a pain point. Orchestrator and SCCM metering gave us the answer and it was an exciting process.
Microsoft Windows Server Update Service (WSUS) is free for everyone, but it lacks of some desirable features like send an e-mail to the administrator with the status of all computers on the WSUS server. This article is based on my PowerShell script …
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now