Update Installation

Nagesh A S
Nagesh A S used Ask the Experts™
on
Adobe Flash Player Active X and Plugin has deployed using SCUP, WSUS and SCCM, Installation fails with following error
"The software change returned error code 0x80070643(-2147023293)."
Any help to resolve this issue, Microsoft updates are working perfectly fine
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Mike TLeading Engineer

Commented:
Hi,

Did you deploy it with logging on the MSI enabled? Specifically /L*v path\file.log.
If not, you need to otherwise it's going to be really hard to figure out.

70643 is a generic MSI error.

If you post the logs you have that will help. Often you have to see the context of an error.

Mike
Nagesh A SSCCM Administrator

Author

Commented:
it is from scup integrated, therefore adobe patches installs like windows update
Mike TLeading Engineer

Commented:
Yes I know - forget the L*v I mentioned. It still uses the MSI engine to do the actual install though. The default path for MSI logs is C:\Windows\temp but it generates a horrible random filename.

You can enabled logging system wide on any machine using the registry key:

                  HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
                  Reg_SZ: Logging
                  Value: voicewarmupx

So, there's the log from that and also C:\Windows\Windowsupdate.log you can look at.
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Nagesh A SSCCM Administrator

Author

Commented:
windows update log file is attached. there is lot of errors which are out of my knowledge
WindowsUpdate.log
Mike TLeading Engineer

Commented:
OK, there are lots of errors but the log uses GUID codes instead of filenames so I can't see which is Flash. However, it says:

0x80070643, MSI action = IsIllegalUpgrade

To me that suggests the MSP does not apply. If you apply the MSP manually, what happens?
Nagesh A SSCCM Administrator

Author

Commented:
intresting -- I downloaded the MSI file manually and try to install and it says there is newer version already in the system -- It is surprise if there is newer version is the system how does windows update consider the older version is a required  update?
Leading Engineer
Commented:
I noticed there's more than one MSI that does not apply in the logs so I suspect WSUS has some outdated content. MS issued some new advice recently about doing maintenance even when integrated with CM (something the used to say do NOT do).

Check this article out:
https://blogs.technet.microsoft.com/configurationmgr/2016/01/26/the-complete-guide-to-microsoft-wsus-and-configuration-manager-sup-maintenance/

All MSI's have an internal version so MSIEXEC engine will check that first and then return "nothing to do" if you try to install older software.

Mike

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