troubleshooting Question

Excel file "Document not saved"

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Mark asked on
Windows 7OS SecurityLinux
8 Comments1 Solution503 ViewsLast Modified:
I have a user on a Windows 7 workstation trying to save an Excel spreadsheet to a network drive (samba). He gets the error message "Document not saved." He can save it to this drive/folder with a different name. He can save this file to his desktop (Redirected folder) or to another network drive. I can open/save the problem file to this drive/folder from other workstations connected to this network drive.

Permissions on the samba drive are the same for the original and newly named file. When, on Windows on the problem workstation I right-click on the file > Properties > Security, I get "The requested security information is either unavailable or can't be displayed." I can show security information if I do so on the renamed file.

Even more interesting, if I remove the original file and renamed the successfully saved file to the original name. I can no longer save it! And, the new file, renamed to the old name, will not now let me see the Security properties, even though I could see the properties when it had the other name. If I then rename it back to e.g. something.xls, I can once again update and save.

I am at a total loss as to what's going on. I can update/save other files in this folder. I can update/save this file from other workstations. I can save this file from this workstation to the same drive/folder with a different name, but I can't save this file to this folder with this particular name!! Help!
ASKER CERTIFIED SOLUTION
Brian B
EE Topic Advisor, Independent Technology Professional

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