We help IT Professionals succeed at work.
Get Started

Excel file "Document not saved"

Mark
Mark asked
on
499 Views
Last Modified: 2016-08-15
I have a user on a Windows 7 workstation trying to save an Excel spreadsheet to a network drive (samba). He gets the error message "Document not saved." He can save it to this drive/folder with a different name. He can save this file to his desktop (Redirected folder) or to another network drive. I can open/save the problem file to this drive/folder from other workstations connected to this network drive.

Permissions on the samba drive are the same for the original and newly named file. When, on Windows on the problem workstation I right-click on the file > Properties > Security, I get "The requested security information is either unavailable or can't be displayed." I can show security information if I do so on the renamed file.

Even more interesting, if I remove the original file and renamed the successfully saved file to the original name. I can no longer save it! And, the new file, renamed to the old name, will not now let me see the Security properties, even though I could see the properties when it had the other name. If I then rename it back to e.g. something.xls, I can once again update and save.

I am at a total loss as to what's going on. I can update/save other files in this folder. I can update/save this file from other workstations. I can save this file from this workstation to the same drive/folder with a different name, but I can't save this file to this folder with this particular name!! Help!
Comment
Watch Question
EE Topic Advisor, Independent Technology Professional
CERTIFIED EXPERT
Commented:
This problem has been solved!
Unlock 1 Answer and 8 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE