We help IT Professionals succeed at work.
Get Started

How to interpret PRTG findings. Bad router or?

Last Modified: 2016-08-13
I am trying to solve a multi faceted problem. I have an alarm system that provides two remote panels along with the main
panel. The remotes communicate with the main panel via wifi. The system is about one month old and is new equipment.
The remote panels will both give the same indication at the same time: "No wifi signal available". They might come  back
online in a few minutes or they might be dead for 2 days. On the other hand, they might work fine for several days
and just fail. The company replaced both remote panels with new ones. The replacements act the same way. They went into
great detail on onfiguring my Linksys WAR1900AC router. Nothing seems to help. Then, I notice that one of my workstation
laptops that are using wifi began giving me a similar error...no wifi signal. Each time when I see this error I use my
Android phone to check the wifi signal strength. It always shows very strong signal on channel 11.

In an effort to track down any possible error I signed up with a monitoring service named PRIG. It seems to be quite comprehensive
in reporting. I have received many automated emails indicating problems. I have NO knowledge on how to interpret
these reports. Can any expert look at these reports and tell me if they indicate a strong possibility that the router is defective?
I have a new Linksys 9500 $335. router on the way in case my present on proves defective.

There is a lot more information I could provide if I know what the Experts might like to see.  Just ask.
Trouble report from PRTGTrouble report from PRTGTrouble report from PRTGTrouble report from PRTGTrouble report from PRTGTrouble report from PRTGTrouble report from PRTGTrouble report from PRTGTrouble report from PRTGTrouble report from PRTG
Watch Question
IT Consultant
This problem has been solved!
Unlock 4 Answers and 9 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE