troubleshooting Question

How to interpret PRTG findings. Bad router or?

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Need -a- ClueFlag for United States of America asked on
RoutersWireless HardwareNetworking Hardware-Other
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I am trying to solve a multi faceted problem. I have an alarm system that provides two remote panels along with the main
panel. The remotes communicate with the main panel via wifi. The system is about one month old and is new equipment.
The remote panels will both give the same indication at the same time: "No wifi signal available". They might come  back
online in a few minutes or they might be dead for 2 days. On the other hand, they might work fine for several days
and just fail. The company replaced both remote panels with new ones. The replacements act the same way. They went into
great detail on onfiguring my Linksys WAR1900AC router. Nothing seems to help. Then, I notice that one of my workstation
laptops that are using wifi began giving me a similar error...no wifi signal. Each time when I see this error I use my
Android phone to check the wifi signal strength. It always shows very strong signal on channel 11.

In an effort to track down any possible error I signed up with a monitoring service named PRIG. It seems to be quite comprehensive
in reporting. I have received many automated emails indicating problems. I have NO knowledge on how to interpret
these reports. Can any expert look at these reports and tell me if they indicate a strong possibility that the router is defective?
I have a new Linksys 9500 $335. router on the way in case my present on proves defective.

There is a lot more information I could provide if I know what the Experts might like to see.  Just ask.
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ASKER CERTIFIED SOLUTION
Dan Craciun
IT Consultant

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