Solved

2N Helios IP VoIP DoorBell

Posted on 2016-08-08
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Last Modified: 2016-10-03
Good morning experts 0- we are having a weird alert on our vulnerability scans, e keep getting an a;alert about "2N Helios VoIP Door Bell" but the thing we don't even utilize VoIP as of yet or have a door.  The static IP that is showing is a static IP used for one of our Cable modems, that is connected to our Security system.   I'm at a lose as to whats causing this.  It shows up as a "Slapper Worm"  I've talked with the Alarm company they are saying we don't have anything related to a 2nN Helios Doorbell on our account, we have verified the modem is up-to-date with the latest firmware patches.  

Any help is appreciated, thank you in advance.
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Question by:ManieyaK_
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Kimputer earned 500 total points
ID: 41747255
Just like a virus scanner can mark a valid self-written program as a virus, so can vulnerability scans have false positives on networked devices.
The vulnerability scanner probably has something in its database (under the 2N Helios VOIP doorbell heading), that looks almost the same as what your cable modem is replying to the queries.
Therefore, giving the manufacturer of the vulnerability scanner a heads up would be the way to go (they should test their program again, against both the Helios VOIP doorbell, and against your modem, and try to figure out how to correctly identify both, even if they reply almost the same.
It could very well be that your cable modem IS vulnerable (but the manufacturer doesn't know it yet), but could also be a false positive.
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Author Comment

by:ManieyaK_
ID: 41751295
Kimputer we're looking into what you suggested those are some great comments, thank you.
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Author Closing Comment

by:ManieyaK_
ID: 41826251
this was the alarm panel
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