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Outlook 2010 Search Not Working in Citrix Xenapp 6.5

Posted on 2016-08-08
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Last Modified: 2016-08-14
We have this issue with only one end-user, where she is getting very limited search results and/or no search results for known items in inbox. All 200+ other users are fine.

* Environment: Windows 2008 R2 - Citrix Xenapp server
* Outlook 2010 in online (non-cache) mode

What we tried but did not provide resolution:
1. Deleted user profile and roaming profile
2. Installed server role File Services/Windows Search Service
3. Outlook 2010 rebuild search index under user profile

Anyone have other ideas?
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Question by:Lee Seeman
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Expert Comment

by:Sekar Chinnakannu
ID: 41748172
Is this happening in specific xenapp server or other servers too, hope you have added more than one server. If it specific to one server try to repair outlook installation....
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Accepted Solution

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Lee Seeman earned 0 total points
ID: 41748622
We were able to resolve this issue for this one end-user by completely deleting their Exch mailbox and recreating it.
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Author Closing Comment

by:Lee Seeman
ID: 41755364
We narrowed it down to recreation of the mailbox on the Exchange server, which resolved the issue.
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