Improve company productivity with a Business Account.Sign Up

x
?
Solved

Outlook not connecting to mailbox after move to Exchange 2016

Posted on 2016-08-08
6
Medium Priority
?
2,545 Views
Last Modified: 2016-08-11
I am in the process of transitioning Exchange 2010 to Exchange 2016.  Have moved several mailboxes to Exchange 2016 that are being successfully accessed with Outlook and OWA.  However, there is one mailbox (we'll call the user John Doe) that was successfully moved and the mailbox is accessible via OWA but not accessible with Outlook.  Attempted to connect from several other workstations and Outlook clients but same result.  We move the mailbox back to Exchange 2010 and everything works without issue.

Then we exported the John Doe mailbox to PST, deleted it from Exchange 2010, created a new mailbox for John Doe in Exchange 2016, and imported PST.  Outlook is unable to connect to the mailbox on 2016.  If we move the mailbox back to Exchange 2010, Outlook is able to access the mailbox without issue.

It appears the auto-configutation is working properly as the user's mailbox info populates Outlook when the profile is being created.  We've even deleted the Windows profile from on of the workstations but made no difference.

Any thoughts that could guide me?

Thank you in advance.
0
Comment
Question by:Todd Nelson
6 Comments
 
LVL 19

Assisted Solution

by:suriyaehnop
suriyaehnop earned 500 total points
ID: 41748174
The user able to ping and nslookup autodiscover

Try use outlook to:

1. Test connectivity
2. Test e-mail configuration ( select autodiscover only)
0
 
LVL 19

Author Comment

by:Todd Nelson
ID: 41748196
Can ping and nslookup Autodiscover without issue.

ExRCA (testconnectivity.com) tests run successfully.

I'll try the Outlook testing options however they aren't available with the mailbox on the 2016 server.
0
 
LVL 5

Assisted Solution

by:Jagarm
Jagarm earned 500 total points
ID: 41748217
Try Microsoft Office Configuration Analyzer Tool 2.2 and see if that finds any issues with the configuration

Also did you disable exchange cached mode in outlook and created new email profile?
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
LVL 18

Accepted Solution

by:
Ivan earned 1000 total points
ID: 41748543
Hi,

have you tried with restart of Autodiscover Application Pool? I hade the same problem with few users, that were migrated from 2010 to 2016, and that has helped.

There is MS KB on it.  https://support.microsoft.com/en-us/kb/3097392

Regards,
Ivan.
0
 
LVL 19

Author Comment

by:Todd Nelson
ID: 41749487
Unfortunately, for this specific user, the resolution was to delete the AD account and associated mailbox, and recreate them.

However, if the issue crops up again, I will try recycling the autodiscover app pool and use OffCAT.

Thanks.
0
 
LVL 19

Author Comment

by:Todd Nelson
ID: 41753334
Had the connectivity issue reoccur and recycled the app pool with success.

Thanks all.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

This following write-up describes a different way to copy Lotus Notes Calendar to Outlook. Along with this, we will also learn the reason behind this NSF to PST migration. Users can prefer different procedures as per their convenience.
What is Archiving? Archiving in Exchange Online (called In-Place Archiving) provides users with additional mailbox storage space.
In this video I will demonstrate how to set up Nine, which I now consider the best alternative email app to Touchdown.
Watch the video to learn how one can deal with PST file corruption issue with an outstanding Kernel for Outlook PST Repair Tool easily. Using this tool, non-technical users can swiftly perform the repair process to restore their essential data witho…

608 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question