Solved

Outlook not connecting to mailbox after move to Exchange 2016

Posted on 2016-08-08
6
808 Views
Last Modified: 2016-08-11
I am in the process of transitioning Exchange 2010 to Exchange 2016.  Have moved several mailboxes to Exchange 2016 that are being successfully accessed with Outlook and OWA.  However, there is one mailbox (we'll call the user John Doe) that was successfully moved and the mailbox is accessible via OWA but not accessible with Outlook.  Attempted to connect from several other workstations and Outlook clients but same result.  We move the mailbox back to Exchange 2010 and everything works without issue.

Then we exported the John Doe mailbox to PST, deleted it from Exchange 2010, created a new mailbox for John Doe in Exchange 2016, and imported PST.  Outlook is unable to connect to the mailbox on 2016.  If we move the mailbox back to Exchange 2010, Outlook is able to access the mailbox without issue.

It appears the auto-configutation is working properly as the user's mailbox info populates Outlook when the profile is being created.  We've even deleted the Windows profile from on of the workstations but made no difference.

Any thoughts that could guide me?

Thank you in advance.
0
Comment
Question by:Todd Nelson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 19

Assisted Solution

by:suriyaehnop
suriyaehnop earned 125 total points
ID: 41748174
The user able to ping and nslookup autodiscover

Try use outlook to:

1. Test connectivity
2. Test e-mail configuration ( select autodiscover only)
0
 
LVL 15

Author Comment

by:Todd Nelson
ID: 41748196
Can ping and nslookup Autodiscover without issue.

ExRCA (testconnectivity.com) tests run successfully.

I'll try the Outlook testing options however they aren't available with the mailbox on the 2016 server.
0
 
LVL 5

Assisted Solution

by:Jagarm
Jagarm earned 125 total points
ID: 41748217
Try Microsoft Office Configuration Analyzer Tool 2.2 and see if that finds any issues with the configuration

Also did you disable exchange cached mode in outlook and created new email profile?
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 17

Accepted Solution

by:
Ivan earned 250 total points
ID: 41748543
Hi,

have you tried with restart of Autodiscover Application Pool? I hade the same problem with few users, that were migrated from 2010 to 2016, and that has helped.

There is MS KB on it.  https://support.microsoft.com/en-us/kb/3097392

Regards,
Ivan.
0
 
LVL 15

Author Comment

by:Todd Nelson
ID: 41749487
Unfortunately, for this specific user, the resolution was to delete the AD account and associated mailbox, and recreate them.

However, if the issue crops up again, I will try recycling the autodiscover app pool and use OffCAT.

Thanks.
0
 
LVL 15

Author Comment

by:Todd Nelson
ID: 41753334
Had the connectivity issue reoccur and recycled the app pool with success.

Thanks all.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Phishing attempts can come in all forms, shapes and sizes. No matter how familiar you think you are with them, always remember to take extra precaution when opening an email with attachments or links.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question