Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Brother Control Center 3 and MFC-8460dn

Posted on 2016-08-08
2
Medium Priority
?
444 Views
Last Modified: 2016-08-27
I have a client who had a Brother MFC-9440 connected via USB and Windows 7 Pro 64-bit OS. It was recognized and integrated with Control Center 3. They could scan directly from Control Center 3 dialog box on the workstation. They upgraded the OS to Windows 10 Pro and it still worked fine.  The MFC-9440 broke down and I replaced it with an MFC-8460dn also connected via USB. The problem is that I cannot get Control Center 3 to recognize the MFC-8460dn as a scanner. I ran through the scanner setup wizard several times. The unit prints fine and I can scan to the PC using Windows Scan and Fax but not through Control Center 3 which is a hardship for the End User. Any suggestions would be greatly appreciated, NOTE: Brother appears not to have the FULL Featured Software for the MFC-8460dn available for Windows 10 like they did in Windows 7. The drivers claim to be built into Windows 10.
0
Comment
Question by:Paul Belanger
  • 2
2 Comments
 
LVL 56

Accepted Solution

by:
Joe Winograd, EE MVE 2015&2016 earned 2000 total points (awarded by participants)
ID: 41748206
Hi Paul,
According to the Brother site, there is no MFC-8460DN. There's an MFC-8460N and an MFC-8480DN. Which one is it? The 8460N does not have the Full Driver & Software Package for W10, but the 8480DN does:

W10/32-bit
http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfc8480dn_us&os=10012

W10/64-bit
http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfc8480dn_us&os=10013

If it's the 8460N, here are two ideas:

(1) Try the 8460N W7 Full Driver & Software Package and install it in compatibility mode (a W8/W8.1 package would be more likely to work on W10, but there isn't one of those, either).

(2) Try the 8480DN W10 Full Driver & Software Package — it may (or may not) work. If it doesn't, experiment with other packages for MFCs that are "close" to the 8460N. For example, I've been using the MFC-7820N package with an MFC-3820CN for scanning and it works perfectly.

If none of that works, you may want to get a more modern MFC with W10 drivers — the 8460N and 8480DN are circa 2003-2004 products. Regards, Joe
0
 
LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 41772823
Posted comment should help to resolve issue depending on which model MFC it actually is.
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question