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Brother Control Center 3 and MFC-8460dn

Posted on 2016-08-08
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I have a client who had a Brother MFC-9440 connected via USB and Windows 7 Pro 64-bit OS. It was recognized and integrated with Control Center 3. They could scan directly from Control Center 3 dialog box on the workstation. They upgraded the OS to Windows 10 Pro and it still worked fine.  The MFC-9440 broke down and I replaced it with an MFC-8460dn also connected via USB. The problem is that I cannot get Control Center 3 to recognize the MFC-8460dn as a scanner. I ran through the scanner setup wizard several times. The unit prints fine and I can scan to the PC using Windows Scan and Fax but not through Control Center 3 which is a hardship for the End User. Any suggestions would be greatly appreciated, NOTE: Brother appears not to have the FULL Featured Software for the MFC-8460dn available for Windows 10 like they did in Windows 7. The drivers claim to be built into Windows 10.
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Question by:Paul Belanger
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Joe Winograd, Fellow&MVE earned 2000 total points (awarded by participants)
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Hi Paul,
According to the Brother site, there is no MFC-8460DN. There's an MFC-8460N and an MFC-8480DN. Which one is it? The 8460N does not have the Full Driver & Software Package for W10, but the 8480DN does:

W10/32-bit
http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfc8480dn_us&os=10012

W10/64-bit
http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfc8480dn_us&os=10013

If it's the 8460N, here are two ideas:

(1) Try the 8460N W7 Full Driver & Software Package and install it in compatibility mode (a W8/W8.1 package would be more likely to work on W10, but there isn't one of those, either).

(2) Try the 8480DN W10 Full Driver & Software Package — it may (or may not) work. If it doesn't, experiment with other packages for MFCs that are "close" to the 8460N. For example, I've been using the MFC-7820N package with an MFC-3820CN for scanning and it works perfectly.

If none of that works, you may want to get a more modern MFC with W10 drivers — the 8460N and 8480DN are circa 2003-2004 products. Regards, Joe
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by:Joe Winograd, Fellow&MVE
ID: 41772823
Posted comment should help to resolve issue depending on which model MFC it actually is.
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