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Cannot uninstall a windows update on server 2003

Posted on 2016-08-08
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Last Modified: 2016-08-23
We are attempting to migrate  a 2003 Server from a physical server to a Hyper V virtual server.  When done we will start migrating the services from the 2003 VM to a 2012 VM, but we would like to be able to this in portions.  KB3045999 is keeping the 2003 server from functioning as a VM.  

The update was initially in the add/remove programs list, but when we selected remove Windows said the update was not installed do you want to remove it from the list.  We said yes.  The update is still installed.  We tried to reinstall the update and it says it successfully installed, but after a reboot it still is not in the add/remove programs list.  

It appears that the uninstall updates folders have been deleted from this server.

Is there a way to
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Question by:woodwyn
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Jagarm earned 500 total points
ID: 41748215
Within program and features did you click on View installed updates?

Search for that KB but with numbers only i.e 3045999

If it is not listed then try wmic command to see if it lists the update and you can install it.

First open an elevated command and in the command type: wmic product get name,identifyingNumber and press enter.

Depending on the computer speed, it may take few minutes and once the results are back you should see a list of installed programs.

Go through the list and see if the KB you are referring to is listed.

Let me know if it is listed that way
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Author Comment

by:woodwyn
ID: 41748220
I rebooted the server and was able to login, but now I am just looking at a blue screen.  Hitting CTRL ALT DEL is not responding.
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Expert Comment

by:Jagarm
ID: 41748770
Are you talking about the Blue screen of death?

If you are at the login screen and pressing CTRL + ALT + DEL doesn't do anything, then try to remote desktop to the computer and see if it is responding
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Author Closing Comment

by:woodwyn
ID: 41767601
The dll and other files for KB3045999 were deleted.  From another 2003 Server we copied the files to the problem server and the issue was resolved.  This is not a great fix, but we just needed something to temporarily get the 2003 server back up and running so we could migrate it to the virtual environment and start moving it’s services to a 2012 server.
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