hp probook factory restore
Posted on 2016-08-08
i received aHP Probook 450 with the complaint that all APPLICATIONS were gone , a couple of days after performing the free win10 upgrade.
i checked the laptop and sure enough all was gone, event viewer had data of 2 days only
i also found a file "removed apps" on the desktop with all the removed apps names
and on starting up there were updates running for hours
the above tells me there was a factory reset done, but of course, the person claims that there was never a factory reset started
also, the laptop came with win7 - and is now (again) on win 10
i also ran a diag on the drive and found nearly 900 bad sectors - moved to spare ones
does anybody had an issue like this ? or knows a simple fix, other than re-installing the app's ?
the user does not want yet to replace the drive