Solved

Office 365 Profile "Verifying Data Integrity" happens on a regular basis

Posted on 2016-08-09
5
103 Views
Last Modified: 2016-08-15
I have a user that has an Office 365 Outlook 2010 profile set up. For the most part it works fines but every couple of weeks/months it goes through a "Verifying Data Integrity" process which can take up to 1-2 hours to complete. I have recreated this profile a number of times but after a couple of weeks/months this happens again. Is there something else I should be looking at? What is the reason for the data integrity check?
0
Comment
Question by:dextor03
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 40

Expert Comment

by:Vasil Michev (MVP)
ID: 41748533
Lets start with how big is the profile/ost file? Also what additional software you have installed on the machine, in terms of AV and other scanning tools, as well as Outlook add-ins?
0
 

Author Comment

by:dextor03
ID: 41748576
Think I see the issue. The user's mailbox is 6GB in size but they have full control over another users mailbox whos mailbox is 44GB. Combined they are nearly 50GB. I will remove the access to the 2nd mailbox and see if it makes a difference which I'm sure it will.
0
 
LVL 40

Assisted Solution

by:Vasil Michev (MVP)
Vasil Michev (MVP) earned 250 total points
ID: 41748700
Simply removing the additional mailbox will not give immediate result, better remove the permissions and create a new profile, without adding any additional mailboxes to it.
0
 
LVL 5

Accepted Solution

by:
Jambon316 earned 250 total points
ID: 41750032
after removing the huge mailbox, you'll need to go into the ost settings and click "compress data file " or it won't make a difference. it will take aaaages if you've removed a 44gb datafile so if it looks like its stuck, that's good, leave it alone.

outlook removes the data from the ost but leaves null space  which means the 6gb mailbox will pretty much stay at 50gb till the file is compressed...then it deletes the null data which you actually wanted it to, shrinking the ost back down to the expected 6gb.

it might be quicker to just rebuild the profile by renaming the ost and starting outlook. it'll fail to find the ost(as you just renamed it), and it will pull down a fresh profile from the server. as long as the huge mailbox has been removed, it should just pull the 6gb mailbox and recreate the ost.
0
 

Author Closing Comment

by:dextor03
ID: 41756332
By recreating the profile without the additional mailbox resolved the issue.
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
As cyber crime continues to grow in both numbers and sophistication, a troubling trend of optimization has emerged over the last year.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

761 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question