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HP-color LaserJet CP5525

The problem with this printer is that color is not printing properly but when you check the toner level it’s all full the black toner print well but the color not working. When you have a document in color it will print very light in color like its fading.

The things I check is as following
1 I download the right driver for the printer
2 I check the supplies information everything is on OK no error
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Kevin Mcpherspm
Asked:
Kevin Mcpherspm
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1 Solution
 
FOXActive Directory/Exchange EngineerCommented:
the color cartridge is obviously no good or dried out.  On that hp printer run a few of the diagnostics such as align cartride and whatever other tools it may have.  If that doesn't change anything thing the color cartridge has to be replaced.
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Manuel FloresCommented:
Sounds like something related to the printer options when printing.  Maybe a forced B/W setting in the printer or a default B/W printing at your PC.

Could you check these?

..MFlores..
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Manuel FloresCommented:
Indeed is toner what this printer uses, isn't it?

Maybe an economy mode?.
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John HurstBusiness Consultant (Owner)Commented:
Also check the Fuser in the printer. It may need replacing.
Can you clean the printer?  Get a service person to clean and check fuser.
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rindiCommented:
Are you using refilled Toner cartridges that possibly don't properly show how much toner is left?
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Kevin McpherspmAuthor Commented:
Manuel Flores Ruiz how to check B/W setting in the printer or a default B/W printing at your PC. can you be more clear B/W setting
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Kevin McpherspmAuthor Commented:
John Hurst i check the fuser with another one same problem did not work
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Kevin McpherspmAuthor Commented:
Manuel Flores Ruiz check the toner with new one but same result not working
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Manuel FloresCommented:
At the moment of print, a dialogue is showed which allow to select the printer settings... I have printers with a economy mode which, when selected, prints with very, very little ink... other option is Black and white (B/W) printing which preservers color toners not using them instead the job is grey scale printing.

I understand that you can see some color in your tests so there is no B/W option, but please, check all options from you printing dialogue.

..MFlores..
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Manuel FloresCommented:
Even some models of printers can be configured directly using its keyboard and screen to configure economy-modes.  Other has 'draft' modes... which is basically the same.
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Manuel FloresCommented:
In my HP laser jet 300;

LJ 300 colo options
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rindiCommented:
What happens when you print status pages and self test pages directly from the printer (not from a PC)?
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Kevin McpherspmAuthor Commented:
if you see the attachment below

HP-Color.png
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John HurstBusiness Consultant (Owner)Commented:
We have a couple of local printer repair persons who do a good job economically. You could need a good cleaning inside, there may be a hardware issue inside. Good repair people will get it working for you.
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Kevin McpherspmAuthor Commented:
all toner are in working condition
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rindiCommented:
As I said, what happens when you print from the printer directly, not via PC. Are the printouts then OK? If they are, the printer works fine and you may have a problem with your driver. Maybe you are using a wrong driver and should look for another version.

If those status pages aren't fine it is a hardware problem and then a service of it may be a good option as thinkpad's suggests.
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Kevin McpherspmAuthor Commented:
Know the black is not coming out good right know
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hdhondtCommented:
color is not printing properly
One question should have been asked right at the beginning: What is wrong with colour prints?

Can you be more descriptive, or even scan and post a print sample?

How do the colours look on the internal printer print quality pages? To print them, press the Menu button on the printer, then go to Administration > Troubleshooting > Print Quality Page.

Please give us some more information.
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Kevin McpherspmAuthor Commented:
yes rindi i tried to printer with the system only by printing configuration page but the same result just like if i print from the pc
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hdhondtCommented:
OK, if the configuration page is bad, then the problem is with the printer, not the PC. However, I would still like some description of the problem. Here are some questions that will get us closer to the problem:

Are there streaks/gaps in the colour? In all colours or just some? Is there colour in places that should be blank? Does the problem repeat down the page? In that case, what is the distance between the marks?

Still,  the best way to get to the root cause is a scan of a problem page.
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Kevin McpherspmAuthor Commented:
yes john you we right it was a hardware problem so i had to carry to a local repair shop
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John HurstBusiness Consultant (Owner)Commented:
Thanks for the update and I was happy to help.
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