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Can't open documents on Sharepoint Online with Office 2007

Posted on 2016-08-09
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Last Modified: 2016-11-22
I have a user that is using Office 2007 Small Business. Up until yesterday morning she could open her documents on our SharePoint Online without issue. Suddenly, however, it is giving her the error seen in the attached picture. I have tried running a repair, fully uninstalling and re-installing Office, and resetting IE back to factory settings. I have tried under my login and my windows profile with the same results. It happens to all Office document types on SharePoint Online. She can open Word, Excel etc documents on her hard drive without issue.

More info:

Computer: Dell Vostro 320
Windows 10 Pro
Office 2007 Small Business
Capture.PNG
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Comment
Question by:Tarkisal
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3 Comments
 
LVL 17

Expert Comment

by:xtermie
ID: 41753667
Can you check if your sharepoint online has changed location?
https://ssmcmicrosoftonlinecom-4.sharepoint.microsoftonline.com
will redirect you now to
https://login.microsoftonline.com
so try typing
portal.office.com and logging on via your credentials
or
https://login.microsoftonline.com

You may have to share those documents again so that the links do exist
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Accepted Solution

by:
Tarkisal earned 0 total points
ID: 41753696
Unfortunately, the rest of the users can access the link fine. I was able to fix it by uninstalling Office 2007 and installing Office 2010. I've found more and more inconsistencies with Office 2007 and SharePoint as the years go on. I'm going to chalk it up to that.

Thanks!
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Author Closing Comment

by:Tarkisal
ID: 41759073
The other comment, while helpful, did not solve the problem. Only installing a new version fixed the problem.
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