Solved

Excel 2016 crashes with "Closer" add-in

Posted on 2016-08-09
3
131 Views
Last Modified: 2016-08-17
When trying to use an add-in called "Closer" Excel crashes. We already tried running a running a Repair and disabling other add-ons. We also tried loading recommended updates but no good. Here is the error message:

Files that help describe the problem:
  C:\Users\******\AppData\Local\Temp\{483387D2-A286-457F-BF62-C249E69B39D2} - OProcSessId.dat
  C:\Users\******\AppData\Local\Temp\WER6DD7.tmp.WERInternalMetadata.xml
  C:\Users\******\AppData\Local\Temp\WER83C8.tmp.appcompat.txt
  C:\Users\******\AppData\Local\Temp\WER84D3.tmp.hdmp
0
Comment
Question by:Josh Aldana
3 Comments
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 41750195
I can't find anything about a "closer" add-in.  Who wrote it?  Do you have a link to a website for it?
There should also be events in the event viewer.  What are they?
1
 
LVL 23

Accepted Solution

by:
Brian B earned 500 total points
ID: 41750292
I didn't find anything about Closer, either. I would start with finding out who created it and find out if it is compatible with Excel 2016.
1
 
LVL 1

Author Closing Comment

by:Josh Aldana
ID: 41760198
It is a proprietary tool and it turns out it is not compatible with Office 2016. Had to downgrade to 2013.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
: Microsoft Office Collaborate for free and online versions of Microsoft  Word, Excel, Powerpoint, OneNote, Onedrive , Email, Calendar etc. In short we can say that Microsoft office is a suite of servers, applications and services developed by  Micr…
This Micro Tutorial will demonstrate in Microsoft Excel how to add style and sexy appeal to horizontal bar charts.
Many functions in Excel can make decisions. The most simple of these is the IF function: it returns a value depending on whether a condition you describe is true or false. Once you get the hang of using the IF function, you will find it easier to us…

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now