troubleshooting Question

Prodesk 400 G2

Avatar of wayne3597
wayne3597 asked on
DesktopsWindows 7
11 Comments1 Solution88 ViewsLast Modified:
we are having an issue with the desktop we keep seeing this error message popup for users "Error: Display Driver Stopped Responding and Has Recovered " this is a windows 7 64 bit OS it is only happening to certain users so I am thinking it is a universal issue but only a few people have triggered the desktop to this error.
So far we have:
- Loaded the newest video card drivers from the HP Website
- tried rebooting
- It seems to be when the users are using Excel, but cannot narrow that down 100%
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