Solved

"The device does not rocognize the command."

Posted on 2016-08-09
6
30 Views
Last Modified: 2016-09-26
Hello World:
   While attempting to save a MS Office 2016 document, a customer receives the error message in the title and attachment of error message,
Neither the relative path nor the UNC path make a difference and the same error message is repeated each time.
If the attempt to save locally to the desktop or anywhere locally, no problem.
The network is easily browseable and the local computer with the error was rebooted to refresh the system settings.
I've googled and nothing appears relatint to Windows,  Word, and Saving.
Any one experienced this or very similar and if so, how did you rectify?
0
Comment
Question by:eitconsulting
6 Comments
 
LVL 37

Expert Comment

by:Bing CISM / CISSP
Comment Utility
what's the actual path and filename that caused the error? you may mask any alphabet for privacy concerns but better leave symbols as they are.
0
 

Author Comment

by:eitconsulting
Comment Utility
Bing CISM / CISSP, there aren't any wild chars or spaces in the path other than the "$" to hide the share from users browsing hence, wild chars can be ruled out.
Furthermore, the folders and files have existed on the network for years  hence, the cust was renaming a file from a saved word template for his new cust.  Hope this helps...
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
Save it locally, copy it to the network, reopen it and retry saving, for a test.
I know this funny problem since word 2010, happens very rarely for me.
0
Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

 
LVL 19

Expert Comment

by:compdigit44
Comment Utility
I have read a couple of post that stated user have received this message when their C:\ drive was running low on disk space..
0
 

Accepted Solution

by:
eitconsulting earned 0 total points
Comment Utility
Apologies for the delay but, hadn't received adequate responses.  It appeared to have been a corruption with the Windows Server default user folderredirect path/permissions.  I moved user data files from the default user folder redirect folders and reassigned all permissions accordingly.
0
 
LVL 13

Expert Comment

by:frankhelk
Comment Utility
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: eitconsulting (https:#a41774368)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

frankhelk
Experts-Exchange Cleanup Volunteer
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Join & Write a Comment

If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
Office 365 is currently available in five editions. Three of them are for business use: Office 365 Business Essentials, Office 365 Business, and Office 365 Business Premium. Two of them are for home/personal use: Office 365 Home and Office 365 Perso…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now