• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 56
  • Last Modified:

"The device does not rocognize the command."

Hello World:
   While attempting to save a MS Office 2016 document, a customer receives the error message in the title and attachment of error message,
Neither the relative path nor the UNC path make a difference and the same error message is repeated each time.
If the attempt to save locally to the desktop or anywhere locally, no problem.
The network is easily browseable and the local computer with the error was rebooted to refresh the system settings.
I've googled and nothing appears relatint to Windows,  Word, and Saving.
Any one experienced this or very similar and if so, how did you rectify?
0
eitconsulting
Asked:
eitconsulting
1 Solution
 
bbaoIT ConsultantCommented:
what's the actual path and filename that caused the error? you may mask any alphabet for privacy concerns but better leave symbols as they are.
0
 
eitconsultingAuthor Commented:
Bing CISM / CISSP, there aren't any wild chars or spaces in the path other than the "$" to hide the share from users browsing hence, wild chars can be ruled out.
Furthermore, the folders and files have existed on the network for years  hence, the cust was renaming a file from a saved word template for his new cust.  Hope this helps...
0
 
McKnifeCommented:
Save it locally, copy it to the network, reopen it and retry saving, for a test.
I know this funny problem since word 2010, happens very rarely for me.
0
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
compdigit44Commented:
I have read a couple of post that stated user have received this message when their C:\ drive was running low on disk space..
0
 
eitconsultingAuthor Commented:
Apologies for the delay but, hadn't received adequate responses.  It appeared to have been a corruption with the Windows Server default user folderredirect path/permissions.  I moved user data files from the default user folder redirect folders and reassigned all permissions accordingly.
0
 
frankhelkCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: eitconsulting (https:#a41774368)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

frankhelk
Experts-Exchange Cleanup Volunteer
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now