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"The device does not rocognize the command."

Posted on 2016-08-09
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Last Modified: 2016-09-26
Hello World:
   While attempting to save a MS Office 2016 document, a customer receives the error message in the title and attachment of error message,
Neither the relative path nor the UNC path make a difference and the same error message is repeated each time.
If the attempt to save locally to the desktop or anywhere locally, no problem.
The network is easily browseable and the local computer with the error was rebooted to refresh the system settings.
I've googled and nothing appears relatint to Windows,  Word, and Saving.
Any one experienced this or very similar and if so, how did you rectify?
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Question by:eitconsulting
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6 Comments
 
LVL 37

Expert Comment

by:bbao
ID: 41749794
what's the actual path and filename that caused the error? you may mask any alphabet for privacy concerns but better leave symbols as they are.
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Author Comment

by:eitconsulting
ID: 41749798
Bing CISM / CISSP, there aren't any wild chars or spaces in the path other than the "$" to hide the share from users browsing hence, wild chars can be ruled out.
Furthermore, the folders and files have existed on the network for years  hence, the cust was renaming a file from a saved word template for his new cust.  Hope this helps...
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LVL 55

Expert Comment

by:McKnife
ID: 41749857
Save it locally, copy it to the network, reopen it and retry saving, for a test.
I know this funny problem since word 2010, happens very rarely for me.
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by:compdigit44
ID: 41757137
I have read a couple of post that stated user have received this message when their C:\ drive was running low on disk space..
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eitconsulting earned 0 total points
ID: 41774368
Apologies for the delay but, hadn't received adequate responses.  It appeared to have been a corruption with the Windows Server default user folderredirect path/permissions.  I moved user data files from the default user folder redirect folders and reassigned all permissions accordingly.
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by:frankhelk
ID: 41815676
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: eitconsulting (https:#a41774368)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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