Solved

Lync Client Limited Functionality Error frequently for few users.

Posted on 2016-08-09
5
140 Views
Last Modified: 2016-09-01
We received frequent Lync limited functionality error for few user .
We observed below event on the Lync server when issue occurred every time.
Event id - 32112,32068,32113,52013,52012
Also same time we observed event id 833 on the SQL server for I/O issue on Temp DB.
We also notice when we recieved 833 event on the SQL same time we recieved event 32068 on the Lync front end server.

Just wanted to Know is there any logging i can enabled on the Lync frontend server to capture this issue to get more clue to resolved the issue.
Lync server 2010 enterprise edition
SQL server 2008
Client mixture of 2010 and 2013
0
Comment
Question by:07VASH
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 18

Accepted Solution

by:
xtermie earned 500 total points (awarded by participants)
ID: 41753698
32112 refers to Front End Server Connectivity Issues and SQL server event id 833 when I/O delay problems occur.

A list of Communicator Web Access Event Viewer Event Codes can be found here, it may help you
https://technet.microsoft.com/en-us/library/dd572614(v=office.13).aspx
0
 

Assisted Solution

by:07VASH
07VASH earned 0 total points (awarded by participants)
ID: 41753726
This is happening frequently. We check the connectivity between front end and backend sql server it looks good. Also verify the Lync database health on the sql server looks good.
Any other option we can set on sql to see more detail.
when we  saw 833 event for temp DB on SQL server. after that below event occurred on my Lync server.
Is there a way where I can enabled some logging on Lync server to capture log for this type of issue.
or any login on the Lync server which can give some hint for database connectivity issue.
We also seen some I/O issue on SQL we capture the disk perfmon but no clue in that.

I m getting event in below order every time when issue occurred.
32112
32068,
32113
52013
52012
0
 

Author Comment

by:07VASH
ID: 41753728
We having Lync server 2010 .
Recently we update Lync frontend server to Latest CU.
0
 
LVL 18

Expert Comment

by:xtermie
ID: 41777746
good comments provided
0
 

Author Comment

by:07VASH
ID: 41780548
We analyze further a found that issue is with SQL server DISK.
As we are getting SPROC latency high when the issue happened.SQL server taking long time to response to out Lync server. We moved out Lync database to SSD 64k hard drive and we didn't noticed the issue.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Issue: One Windows 2008 R2 64bit server on the network unable to connect to a buffalo Device (Linkstation) with firmware version 1.56. There are a total of four servers on the network this being one of them. Troubleshooting Steps: Connect via h…
It’s the first day of March, the weather is starting to warm up and the excitement of the upcoming St. Patrick’s Day holiday can be felt throughout the world.
Microsoft Office Picture Manager has a Picture Shortcuts pane that shows a list with the Recently Browsed folders. While creating my video Micro Tutorial here at Experts Exchange showing How to Install Microsoft Office Picture Manager in Office 2013…
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question