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Microsoft Dynamics GP 10 Service Pack 3 and Windows 8

Posted on 2016-08-10
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Last Modified: 2016-08-21
Our CIO is trying to install Great Plains 10 SP 3 on his Windows 8 laptop.  Whenever I click on the setup file, it just sits there.  I tried to run it via different compatibility modes - Windows 7 and XP and I was able to get the startup page, when I clicked on Install the application, it just stopped and brought me back to the startup page.

I looked and he has several malware blockers, spy blockers, etc. installed.  Can any of this block the installation of this application or is it something else?
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Question by:Salonge
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by:Victoria Yudin
ID: 41750439
It's entirely possible one of the applications he has are blocking the install, no way to confirm without temporarily disabling them. It could also be that it's not working because GP 10.0 is not 'officially' supported on Windows 8.

Also, the edition may matter, later versions of GP that are supported on Windows 8 only list Professional and Ultimate as compatible.

Another thing that I often find helpful when installing Dynamics GP - try logging into the laptop as the local built-in administrator (not just a user in the local admin group and not a domain administrator) to see if that makes a difference. If it does - make sure to install outside of Program Files.
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Author Comment

by:Salonge
ID: 41750455
Thank you.  How would I install it outside of the Program files?  I guess just pick another installation folder.  Also this is 10 sp 3
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Expert Comment

by:Victoria Yudin
ID: 41750488
Are you saying GP 10.0 is already installed and you're only trying to install SP 3? That's potentially a different story.

If you're installing GP 10.0 with SP 3, and it's not already installed, then my answers stand. Simply pick another location when it asks during the install. The SP in this case does not matter, GP 10.0 and even GP 2010 are not supported on Windows 8 (please see links below).

GP 10.0: https://mbs.microsoft.com/customersource/northamerica/GP/learning/documentation/system-requirements/system_requirements_GP10#Client%20Requirements

GP 2010: https://mbs.microsoft.com/customersource/northamerica/GP/learning/documentation/system-requirements/MDGP2010_System_Requirements
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Author Comment

by:Salonge
ID: 41750493
So if I were to install it in compatibility mode it won't install either?
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Expert Comment

by:Victoria Yudin
ID: 41750501
Here are the operating systems listed as supported for GP 10.0:

Microsoft Windows 7 (32-bit and 64-bit) with or without SP 1
Microsoft Windows Vista Business Edition (32-bit and 64-bit) with or without SP 1 or SP 2
Microsoft Windows Vista Ultimate Edition (32-bit and 64-bit) with or without SP 1 or SP 2
Microsoft Windows Vista Enterprise Edition (32-bit 64-bit) with or without SP 1 or SP 2
Microsoft Windows XP Professional SP 2 or SP 3 (32-bit and 64-bit)

I am not sure about compatibility mode, sorry, I have not used it for GP installs. Perhaps someone else can chime in on that.

Typically, the recommendation is this kind of scenario is to have a terminal server running with the Dynamics GP application where users with newer operating systems can log in to use GP.
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Author Comment

by:Salonge
ID: 41750511
How is that set up?  The problem that I am seeing is that I have a user that is running this same version on Windows 10 with no problems.  Maybe because he installed Windows 10 after installing on Windows 7.  

When I run it is compatibility mode as Windows 7 or below, the setup comes up, but when I tell it to run, it does nothing.
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Expert Comment

by:Victoria Yudin
ID: 41750520
I have never installed GP 10.0 on Windows 8, so I cannot help with those questions, sorry.

Did you try logging into Windows as the local built-in administrator to see if that makes a difference?

It's also possible you have bad media...can you test the media elsewhere, if you have a Win 7 computer for example?
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Author Comment

by:Salonge
ID: 41750635
this may be a dumb question, but does the computer have to have a version of SQL on the laptop?
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Expert Comment

by:Victoria Yudin
ID: 41750640
Many will say there are no dumb questions. :-)

No, you do not need to have SQL Server installed on the computer where you are installing GP. To get to the SQL data from the Dynamics GP application, the computer will need to connect to your SQL server on the network using ODBC.
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Author Comment

by:Salonge
ID: 41750643
I have read several articles where this should install, but for some reason it won't.  I have several versions of GP 10.  I even tried the sp 5, I get a message Property_SQL_Server_name not found.  I really need to get this installed.
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Expert Comment

by:Victoria Yudin
ID: 41750698
If you really need to get this installed, I would recommend working with your GP Partner to see if they can help you with this by looking at the computer and installation together with you. Alternately, you could try Microsoft Dynamics GP support, although they may say they cannot help because it's not supported.
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Expert Comment

by:pgm554
ID: 41750810
32 or 64 bit Windows?
From what I remember only 32 bit is supported on GP 10 client install.

I had this issue when I was trying to buy 32 bit Windows on  major OEM machines (Dell.Lenovo,HP).
M$ would not license 32 bit windows preinstalled on any of their machines.
You had to blow off the 64 bit and install the 32 bit to get it to work.
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Author Comment

by:Salonge
ID: 41750891
Here is what I have found out so far.  His computer is 10 not 8, my fault, he told me 8, I thought it was 10, but he insisted he had 8.  I figured out there is some type of software that is installed on his computer that is preventing this app from running and it has nothing to do with the operating system.  I have Windows 10 and it installed just fine.  I removed all of his virus scans and spy blockers.  Does anyone know of any application or system file that could stop this from installing?
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Accepted Solution

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Salonge earned 0 total points
ID: 41758328
Since the computer was so old, he just decided to do something different.
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Expert Comment

by:pgm554
ID: 41758384
Old computer?
W10?
Sounds like an upgrade issue.
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Author Closing Comment

by:Salonge
ID: 41764174
He decided to get a new computer.  The problem is still there bur it is no longer relevant.
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