Power settings - when I close my lid do nothing

OTS_Tech
OTS_Tech used Ask the Experts™
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Recently update  Lenovo Helix to Widows 10.  When we close the lid of the laptop, the machine goes to sleep - all power settings are set to do nothing when I close my lid.  However closing the lid puts the machine into sleep mode and the only way to wake it up is to press and hold the power button, which shuts the system down.
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bbaoIT Consultant

Commented:
ever tried to change the setting to something else, apply it, then change it back to your preferred option?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You should not shut the lid without suspending as that will cause the computer to overheat.

Go to Windows Advanced Power Settings. and set to Suspend when you shut the lid. Then it should wake up properly. Make sure Hibernation and Hybrid (if there is Hybrid sleep) are both OFF.

Author

Commented:
Bing - thank you, we have tried that as well and no go

John - we do know that, but an immediate shut of the lid and open will not cause the computer to ovrheat
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Commented:
Go to: "Control Panel\Hardware and Sound\Power Options\Edit Plan Settings" then click "Change advanced power settings". There you should be able to find the problem.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Yes, immediate shut and open will not cause overheat. Triggering suspend however is part of BIOS, so you should also look in BIOS settings to see if you can stop lid action .

Author

Commented:
Problem was resolved when we updated the BIOS to the latest settings
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I related your issue to BIOS and the need to check settings in https://a41750625  . Since that is the answer, you should select that and not your own same answer.

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