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Search on Mac and Outlook 2016

Posted on 2016-08-10
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Last Modified: 2016-09-21
I have a customer using a Mac and Outlook 2016. He gets no results when he does a search on his nw Mac but his old Mac works fine. Does anyone have any ideas?
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Question by:ECS-
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8 Comments
 
LVL 23

Expert Comment

by:yo_bee
ID: 41751386
Are both Mac's running the same OS version?
I have seen one OS version respond differently to the same programs.
1
 

Author Comment

by:ECS-
ID: 41751390
Yes they are both using the following.

OSX El Capitain 10.11.5
Outlook 2016 for MAC
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Author Comment

by:ECS-
ID: 41751395
He is not getting a message that says no results. He has a message at the bottom that says searching but nothing ever comes up.
0
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LVL 23

Expert Comment

by:yo_bee
ID: 41751398
Can you confirm what are the versions running on each of the Mac's
0
 

Author Comment

by:ECS-
ID: 41751402
Mac Book New
OSX El Capitain 10.11.5
Outlook 2016 for MAC

Mac Desktop - 1 month old
OSX El Capitain 10.11.5
Outlook 2016 for MAC
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LVL 23

Accepted Solution

by:
yo_bee earned 1000 total points
ID: 41751407
I found this on the internet search and it sounds exactly what you are experiencing.




https://support.microsoft.com/en-us/kb/2741535

snippet from the link

Cause
This issue may occur for one of the following reasons:
•Microsoft Outlook 2016 for Mac:
•Spotlight Search indexing is incomplete.
•The Profile name contains special characters such as the slash mark (/).
•The Profile or one of its parent folders are added to the Privacy tab in Spotlight.
•The Outlook 15 Profiles folder is not located under ~/Library/Group Containers/UBF8T346G9.Office/Outlook.
•The Spotlight Search index is corrupted.
0
 
LVL 30

Assisted Solution

by:serialband
serialband earned 1000 total points
ID: 41752604
Did you use Migration Assistant to copy his entire user profile?  That will usually make sure all the settings are copied over when you create the new account.

Since the accounts have been created already, you can also create a separate admin account, log out of the user accounts and rsync the old user account directory to the new user account directory.  That should copy over all the user preferences, settings, and personal data.
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