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Search on Mac and Outlook 2016

I have a customer using a Mac and Outlook 2016. He gets no results when he does a search on his nw Mac but his old Mac works fine. Does anyone have any ideas?
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yo_bee
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Are both Mac's running the same OS version?
I have seen one OS version respond differently to the same programs.
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ECS-

ASKER

Yes they are both using the following.

OSX El Capitain 10.11.5
Outlook 2016 for MAC
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ASKER

He is not getting a message that says no results. He has a message at the bottom that says searching but nothing ever comes up.
Can you confirm what are the versions running on each of the Mac's
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ASKER

Mac Book New
OSX El Capitain 10.11.5
Outlook 2016 for MAC

Mac Desktop - 1 month old
OSX El Capitain 10.11.5
Outlook 2016 for MAC
ASKER CERTIFIED SOLUTION
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yo_bee
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