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Dropbox doesnt syscronize

Posted on 2016-08-10
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Last Modified: 2016-08-23
what are some steps to troubleshoot when drop box doesn't synchronize ?

do they offer technical support ?
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Question by:Italiabella
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7 Comments
 
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Accepted Solution

by:
Ganga Sagar earned 2000 total points
ID: 41751533
i hope below links will be helpful for you.

troubleshooting steps
https://www.dropbox.com/en/help/8840

for support
https://www.dropbox.com/contact
0
 

Author Comment

by:Italiabella
ID: 41758825
Thank you Ganga tomorrow morning I will be in front of that computer trying to solve the problem and see if I can make I work. will you be available if I have any questions please ?

Thank you,
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Author Comment

by:Italiabella
ID: 41758827
do you know if they offer phone support ? if somebody can log in to my pc and fix it ?

do they offer phone support ?

drop box is free ? is there also the paid version ? if yes does the paid version offer tech support over the phone ?

Thank  you
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LVL 3

Expert Comment

by:Ganga Sagar
ID: 41759236
Dropbox offers tech support over the phone for Dropbox Business and Dropbox Enterprise teams.

https://www.dropbox.com/help/9229
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Author Comment

by:Italiabella
ID: 41759587
hello,

he has dropbox pro so I can only email the issue to the tech support and in 48 hours I will receive an answer. I need to solve this problem now :).

this is the erro I receive when I try to start dropbox. I am attaching the screenshot may be someone has already seen this and can help me to figure out how to fix it.

thank you, I am here in from of this computer ready to execute your recommendation,
image1.JPG
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LVL 3

Expert Comment

by:Ganga Sagar
ID: 41763374
Had you check the given URL ?

what is the directory of your Dropbox folder ( where offline data stored ) ? Make sure you have read/write permission on the same ?

Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel
Select 'Preferences'

Click on the 'Account' tab
Hold down the 'Option' key
Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option' key.

This will allow Dropbox access to your home folder, Dropbox folder, and any required settings.
0
 

Author Closing Comment

by:Italiabella
ID: 41768132
Thank you Ganga. The Pc must be formatted or I will never be alble to fix his dropbox. It is full of viruses.
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