asked on Dropbox doesnt syscronize
what are some steps to troubleshoot when drop box doesn't synchronize ?
do they offer technical support ?
do they offer technical support ?
Cloud ComputingFile Sharing Software
Last Comment
Italiabella
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ASKER
do you know if they offer phone support ? if somebody can log in to my pc and fix it ?
do they offer phone support ?
drop box is free ? is there also the paid version ? if yes does the paid version offer tech support over the phone ?
Thank you
do they offer phone support ?
drop box is free ? is there also the paid version ? if yes does the paid version offer tech support over the phone ?
Thank you
Dropbox offers tech support over the phone for Dropbox Business and Dropbox Enterprise teams.
https://www.dropbox.com/help/9229
https://www.dropbox.com/help/9229
ASKER
hello,
he has dropbox pro so I can only email the issue to the tech support and in 48 hours I will receive an answer. I need to solve this problem now :).
this is the erro I receive when I try to start dropbox. I am attaching the screenshot may be someone has already seen this and can help me to figure out how to fix it.
thank you, I am here in from of this computer ready to execute your recommendation,
image1.JPG
he has dropbox pro so I can only email the issue to the tech support and in 48 hours I will receive an answer. I need to solve this problem now :).
this is the erro I receive when I try to start dropbox. I am attaching the screenshot may be someone has already seen this and can help me to figure out how to fix it.
thank you, I am here in from of this computer ready to execute your recommendation,
image1.JPG
Had you check the given URL ?
what is the directory of your Dropbox folder ( where offline data stored ) ? Make sure you have read/write permission on the same ?
Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel
Select 'Preferences'
Click on the 'Account' tab
Hold down the 'Option' key
Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option' key.
This will allow Dropbox access to your home folder, Dropbox folder, and any required settings.
what is the directory of your Dropbox folder ( where offline data stored ) ? Make sure you have read/write permission on the same ?
Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel
Select 'Preferences'
Click on the 'Account' tab
Hold down the 'Option' key
Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option' key.
This will allow Dropbox access to your home folder, Dropbox folder, and any required settings.
ASKER
Thank you Ganga. The Pc must be formatted or I will never be alble to fix his dropbox. It is full of viruses.
Thank you,