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Urgent: President's Outlook crashed. Pending emails and meetings all lost...Ideas to recover?
The President uses email to organize his day by opening about a hundred messages and then marking: read/unread and responding. No joke. He and the secretary created hundreds of calendar items (meeting requests) and called me because these items were not "syncing". I walked into a land mine and when I went to restart outlook of course it crashed. When outlook came back up the items ALL resynced however the "pending" items all disappeared. The president/secretary are now holding me accountable for getting these items back. However I don't think since there were communication issues that these items EVER made it back to Exchange (and to a backup). I can try to open/repair the PST (cached mode) but am NOT confident at all that anything is still there even locally. Any ideas before I get the "pink slip". There is no way of telling them "best practice, etc." They just need the meeting entries etc. recovered: no excuses.
Network ManagementExchangeOutlook
Last Comment
John
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Unfortunately as both of you said, the problem seems local and the .pst/ost needs to be preserved. No idea what do if I backup both and an import into another client doesn't show anything. Didn't make it to OWA (nothing there...) heading over
Well, things happens. Not syncing as they know it was happening, is a clue that things were already broken when you arrived. Outlook couldn't manage so many quantity of open objects. Even it crashed (I could bet) in a top-notch computer. In the future they must proceed otherwise, and I'm sure they will.
..MFlores..
..MFlores..
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Thanks guys. Just got back, she could not come up with ONE missing item. Unfortunately I am still taking heat and have a meeting with our director today (not good). 110% user error. When Outlook crashed, which actually had to be rebooted anyways (; the 76 emails she had open closed and she ASSUMED they were gone and communicated that to everyone that matters. Glad you guys: Scott, John, Manual are logical and see things right way! I literally asked "what can I do to help you? (since there was nothing)"....crickets....
We'll see what happens.
We'll see what happens.
ASKER
Made a backup of her PST file anyhow as well.
The boss is an idiot and no matter how hard you try ,at the end of the day he'll still be an idiot.
At best you could do a post mortem to try and find out why it crashed and explain the situation,but it looks like you're in a position of trying to reason with farm animals.
As to why it crashed ,it's M$ ,and to me that's as legit an excuse there is.
At best you could do a post mortem to try and find out why it crashed and explain the situation,but it looks like you're in a position of trying to reason with farm animals.
As to why it crashed ,it's M$ ,and to me that's as legit an excuse there is.
Keep your cool with your director and suggest he ask her what is missing.
Your director needs to be in your corner and once it is determined that NOTHING is missing he should then communicate to everyone that matters that she was incorrect.
And having 76 emails open at the same time is just plain silly. Sounds like she needs to learn some organizational skills.
Your director needs to be in your corner and once it is determined that NOTHING is missing he should then communicate to everyone that matters that she was incorrect.
And having 76 emails open at the same time is just plain silly. Sounds like she needs to learn some organizational skills.
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Thanks all!
You are very welcome and I was happy to help.
If he was pulling his email down to a .pst file yes, try the repair.
This probably just a problem on the outlook client.