MSPs: Endpoint security isn’t enough to prevent ransomware.
As the impact and severity of crypto ransomware attacks has grown, Webroot has fought back, not just by building a next-gen endpoint solution capable of preventing ransomware attacks but also by being a thought leader.
Course Of The Month
10 days, 5 hours left to enrollBecome a Premium Member and unlock a new, free course in leading technologies each month.
Solved
Urgent: President's Outlook crashed. Pending emails and meetings all lost...Ideas to recover?
Posted on 2016-08-11
The President uses email to organize his day by opening about a hundred messages and then marking: read/unread and responding. No joke. He and the secretary created hundreds of calendar items (meeting requests) and called me because these items were not "syncing". I walked into a land mine and when I went to restart outlook of course it crashed. When outlook came back up the items ALL resynced however the "pending" items all disappeared. The president/secretary are now holding me accountable for getting these items back. However I don't think since there were communication issues that these items EVER made it back to Exchange (and to a backup). I can try to open/repair the PST (cached mode) but am NOT confident at all that anything is still there even locally. Any ideas before I get the "pink slip". There is no way of telling them "best practice, etc." They just need the meeting entries etc. recovered: no excuses.
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
-
4
2
2- +4
13 Comments
Active 6 days ago
Was his email pulling from an exchange server? If so see if it opens in OWA to verify if it is all there.
If he was pulling his email down to a .pst file yes, try the repair.
This probably just a problem on the outlook client.
If he was pulling his email down to a .pst file yes, try the repair.
This probably just a problem on the outlook client.
Preserve the .ost file (exchange local cache). It should have had that entries, how ever after the resync maybe it was cleared. I would try.
Unfortunately as both of you said, the problem seems local and the .pst/ost needs to be preserved. No idea what do if I backup both and an import into another client doesn't show anything. Didn't make it to OWA (nothing there...) heading over
Well, things happens. Not syncing as they know it was happening, is a clue that things were already broken when you arrived. Outlook couldn't manage so many quantity of open objects. Even it crashed (I could bet) in a top-notch computer. In the future they must proceed otherwise, and I'm sure they will.
..MFlores..
..MFlores..
Active today
I went to restart outlook of course it crashed. When outlook came back up the items ALL resynced however the "pending" items all disappeared. The president/secretary are now holding me accountable for getting these items back
Patch Tuesday is this week, there ARE updates, and so the computer and Outlook will restart.
Why are you responsible for patch Tuesday?
Patch Tuesday is this week, there ARE updates, and so the computer and Outlook will restart.
Why are you responsible for patch Tuesday?
Active today
If the items weren't synching, then there was a problem before you walked in. Restarting Outlook was a valid move.
But since the items weren't synched, they didn't get saved.
They can blame who they want to, and not want "best practices" mentioned, but the same results would have happened no matter who was working on it.
But since the items weren't synched, they didn't get saved.
They can blame who they want to, and not want "best practices" mentioned, but the same results would have happened no matter who was working on it.
Thanks guys. Just got back, she could not come up with ONE missing item. Unfortunately I am still taking heat and have a meeting with our director today (not good). 110% user error. When Outlook crashed, which actually had to be rebooted anyways (; the 76 emails she had open closed and she ASSUMED they were gone and communicated that to everyone that matters. Glad you guys: Scott, John, Manual are logical and see things right way! I literally asked "what can I do to help you? (since there was nothing)"....crickets....
We'll see what happens.
We'll see what happens.
Active 1 day ago
The boss is an idiot and no matter how hard you try ,at the end of the day he'll still be an idiot.
At best you could do a post mortem to try and find out why it crashed and explain the situation,but it looks like you're in a position of trying to reason with farm animals.
As to why it crashed ,it's M$ ,and to me that's as legit an excuse there is.
At best you could do a post mortem to try and find out why it crashed and explain the situation,but it looks like you're in a position of trying to reason with farm animals.
As to why it crashed ,it's M$ ,and to me that's as legit an excuse there is.
Active today
Keep your cool with your director and suggest he ask her what is missing.
Your director needs to be in your corner and once it is determined that NOTHING is missing he should then communicate to everyone that matters that she was incorrect.
And having 76 emails open at the same time is just plain silly. Sounds like she needs to learn some organizational skills.
Your director needs to be in your corner and once it is determined that NOTHING is missing he should then communicate to everyone that matters that she was incorrect.
And having 76 emails open at the same time is just plain silly. Sounds like she needs to learn some organizational skills.
It looks like they have to cast the blame on someone and since it crashed after your hands touched it you are the scape goat.... and get all the blame although it is not really your fault. Blame it on MS patch tuesday may also not satisfied users who are not computer savvy, especially when updates cause reboots as this past Tuesday did it was quite an update. Of course doing a system restore will not affect user's files so that will not even help you. Since the office creates so many calendar events and processes so many emails everyday, it may not be possible to recover everything that was lost. Especially when so many emails may have been opened at one time.
Featured Post
We value your feedback.
Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
Get a first impression of how PRTG looks and learn how it works. This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
- Linux
- Windows OS
- Networking
- Paessler
- Network Management
- Network Analysis, Network Operations
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail. The methods are covered in more detail in o…
Suggested Courses
Earn Certification
HTML5 Specialist - Certification
Free withPremium
Course of the Month10 days, 5 hours left to enroll
624 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.