Outlook address book and Facetime sync

Posted on 2016-08-11
Medium Priority
Last Modified: 2016-08-25
I have been trying to populate outlook address book on facetime, so all users have same list of contact as Exchange Global address book. Usually, personal contact on outlook does sync with contact on Icoud which eventually reflects on FT.
One challenge is to apply same contacts list as OAB to all individual contacts, so users do not have to make changes to employee left or joined, if the contacts could be pushed from global address book to individual users address book except for the owner of the company whose address book is maintained by PA and has all clients address list
Question by:pchettri
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Expert Comment

by:Tim Lapin
ID: 41757882
One of the problems with Outlook for mac is that it won't synchronize Exchange hosted contact lists.  Furthermore, the Global Address List (or GAL) seems to be available only as a search field, rather than a window displaying the entire list as it does on a PC.

So, one potential solution would be to have either a PC user or the server admin try to capture the GAL somehow and export it to a CSV, LDIF or vcard file.  Then that file could be made available to the employees, who in turn import it into the Contacts app on the Mac.  In theory, it only needs to be updated when there is a change in the employee database.

Author Comment

ID: 41759992
It does synchronize from personal address book on outlook or the personal address book that is synced with outlook. The only address it does not sync is global address. If there is a way to push address on GAL to each users personal OAB then it would work without CSV interface

Expert Comment

by:Tim Lapin
ID: 41760115
Based on my research, the answer is no.  As I mentioned above, there is no synchronization between Exchange hosted contact lists and Mac address book directly.  This, apparently, goes for the GAL as well.

The only way I can see it working is via a manual intervention by either a PC user or the server admin.  The good news is that big push of contacts need only be done once.  Subsequent changes could be handled one at a time or with much smaller files.

There are no doubt several 3rd party solutions that might work but:
-  that is extra cost
-  I cannot vouch for any of them as I have not tried them

Author Comment

ID: 41760334
I have contact enable for CEO and his personal address book in exchange is maintained by PAs and all addresses on Exchange syncs to FaceTime and iCloud, however, for other user I could not import CSV file on outlook to make it work. For now I am making it work by importing CSV file to ICloud contact. But it would be great, if the contacts could be pushed from Outlook personal contact, therefore, it changes are dynamically updated.

Accepted Solution

Tim Lapin earned 2000 total points
ID: 41762942
Importing the CSV into Apple Address Book is the best - if not the only - way to do it.  It will automatically go to the cloud if  the user's Mac is set up with an iCloud account.

If all users have the same iCloud account, then pushing it once will guarantee that they all get it.  Failing that, the manual push to all users (via shared server, email or other method) will work.

If there is high turnover at the company, then I would suggest a script (PC side) be written to glean the info from the GAL and exported to a CSV file.  It could be run as often as needed.  The resultant CSV file can then be made available to all users.

BTW, does PA = Personal Assistant?

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