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troubleshooting Question

A domain user account constantly getting locked out.

Avatar of joukiejouk
joukiejouk asked on
Email SoftwareEmail ClientsExchangeInternet / Email SoftwareEmail Servers
25 Comments1 Solution33857 ViewsLast Modified:
Each day, a particular user constantly get locked out of his computer. We always need to unlock his domain account to allow him to log in. I believe he has a session somewhere on another machine, where we need to log him out. This happened after he changed his domain password.

I use a lockout tool to trace the source:
2016-08-11_9-24-29.png
I then check the DC security log, and the client address (highlighted) points to an Exchange server. However, the user would not have access to log into our server. So, I am thinking that maybe he needs to set his new password on a mobile device (cell phone). However, the user mention that he does not use email on his cell. I know the lock out is occuring somewhere within email, but cannot trace exactly where. Anything I can try to resolve this issue?
2016-08-11_9-25-50.png
SOLUTION
Avatar of Dirk Mare
Dirk MareFlag of South Africa imageSystems Engineer (Acting IT Manager)

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Commented:
This problem has been solved!
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