Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 104
  • Last Modified:

Windows 7 keeps blocking Antivirus

We have trustport antivirus which works well. However, each time it updates, the windows 7 disables this product. The security center raises a flag that ask "If you trust the AV program". You click yes and all is well until the next updated....even if I click the "do not show again" checkbox, Any ideas how to get the win 7 machine to ALWAYS trust the AV product?
0
jsgrosskopf
Asked:
jsgrosskopf
  • 5
  • 5
1 Solution
 
Scott CSenior Systems EnginerCommented:
See if this will help you.

http://www.thewindowsclub.com/change-user-account-settings-windows-8

You will have to scroll about three quarters of the way down to the section entitled:

"Disable User Account Control for certain applications only"
0
 
jsgrosskopfIS ManagerAuthor Commented:
This isn't a UAC prompt that comes up....it's the security center when you have to click "I trust this application"...UAC is all the way down on all these machine...
0
 
John HurstBusiness Consultant (Owner)Commented:
Did you turn off (disable) Windows Defender
0
Who's Defending Your Organization from Threats?

Protecting against advanced threats requires an IT dream team – a well-oiled machine of people and solutions working together to defend your organization. Download our resource kit today to learn more about the tools you need to build you IT Dream Team!

 
jsgrosskopfIS ManagerAuthor Commented:
I had Windows Defender disabled via group policy and no affect. However there was another policy disabled that said "Allow antimalware service to remain running always". Last night I disabled the policy "Turn on Security Center". The AV did NOT turn off overnight which is good however, I'm worried about what other services I am disabling or risk I am exposing to by turning off the security center. Thoughts?
0
 
John HurstBusiness Consultant (Owner)Commented:
I do not know how good Trustport is. We use Symantec End Point and turn off the Windows services that conflict. Most often Symantec turns them off.

If Trustport is as good as Security Center you can leave it off.

I notice when I restart my Windows 10 machine in Safe Mode (so Symantec doesn't load fully), I get a Windows 10 message saying Security Center is disabled.
0
 
jsgrosskopfIS ManagerAuthor Commented:
I used some VB100 award list to see what AV I should use. This one won a bunch of awards. But it is created in Czech Republic so support hours are not a premium. But otherwise, it works pretty well.
0
 
John HurstBusiness Consultant (Owner)Commented:
Did you try changing your Antivirus?  It looks like Trustport cannot work in your environment.
0
 
jsgrosskopfIS ManagerAuthor Commented:
It does work but the Microsoft Security center keeps blocking it (maybe it is not registered with Microsoft). Once I disable security center, all is good
0
 
John HurstBusiness Consultant (Owner)Commented:
So then:

Either disable Security Center permanently (as suggested above)  or change to another more compliant antivirus

Either way you should close the question out.
0
 
jsgrosskopfIS ManagerAuthor Commented:
Not what I was hoping for but I guess this is the best answer
0
 
John HurstBusiness Consultant (Owner)Commented:
Thank you. I know that was not your wish, but that is about all you can do.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

  • 5
  • 5
Tackle projects and never again get stuck behind a technical roadblock.
Join Now