Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Video call from IPAD using Polycom real presence app

Posted on 2016-08-12
2
Medium Priority
?
41 Views
Last Modified: 2016-09-20
Hi,

we are  using ploycom group 500 with 5 party licence .  unable to get video/audio when we have connected using real presence for IPAD but
IPAD user able to get my video  and audio.

Please give any suggestion how we can solve the issue.

Regards,
Rajesh
0
Comment
Question by:Rajeshkoneru
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 14

Accepted Solution

by:
Justin Pierce earned 1500 total points
ID: 41771161
Hi Rajesh,

Please make sure that the Polycomm app has access to use the camera an microphone by going to: Settings/scroll all the way down till you see the app and tap on it/ toggle the button On, or Off then On.

In addition, Polycomm states on their app description page:

"You must not be in violation of your wireless data service agreement, if any, when using Polycom RealPresence Mobile. Because some mobile network operators may prohibit or restrict the use of Voice over Internet Protocol (VoIP) functionality over their networks, such as the use of VoIP telephony over a cellular network, and may also impose additional fees, or other charges in connection with VoIP, POLYCOM recommends that you check the terms of your agreement with the operator prior to any use of the RealPresence Mobile."

Hopefully, this is not the case for you and your cell provider, but it's good information nonetheless.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn new improvements released by Google for Google Calendar. Noted in this article are simple tips and tricks that can make your everyday use of Google Calendar better.
Is your phone running out of space to hold pictures?  This article will show you quick tips on how to solve this problem.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

671 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question