problems with windows 10 and hp laserjet printer
i have installed many printers on many machines without the problems i am having today with windows10 on a new toshiba satellite laptop.
1. the icon for the hp lasjerjet m1132 mfp appeared ok, but it was not of the printer but of an optical disk sitting on an icon for a usb drive.
2. i removed the device represented by the icon and downloaded the s/w for the hp laserjet.
3. still up came the cdrom/usb drive icon.
4. i cannot turn off the default for the microsoft print to pdf icon in devices and printers.
don't know what else to do. help please!
1. the icon for the hp lasjerjet m1132 mfp appeared ok, but it was not of the printer but of an optical disk sitting on an icon for a usb drive.
2. i removed the device represented by the icon and downloaded the s/w for the hp laserjet.
3. still up came the cdrom/usb drive icon.
4. i cannot turn off the default for the microsoft print to pdf icon in devices and printers.
don't know what else to do. help please!
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... having said that, it appears that HP has now discontinued the Smart Install mechanism, as per this Smart Install discontinuation document.
According to this HP site, there is a Windows 10 driver. HP says support has been added for Windows 10.
http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-M1130-Multifunction-Printer-series/3965842/model/3965843
Download the driver package.
Open Devices and Printers and remove the device.
Go to Programs and Features and uninstall the printer and any add on printer software (help software).
Again in Devices and Printers, Printer Server Management, Drivers tab, remove the driver.
Now shut down, start up and install the driver package.
http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-M1130-Multifunction-Printer-series/3965842/model/3965843
Download the driver package.
Open Devices and Printers and remove the device.
Go to Programs and Features and uninstall the printer and any add on printer software (help software).
Again in Devices and Printers, Printer Server Management, Drivers tab, remove the driver.
Now shut down, start up and install the driver package.
ASKER
to john hurst
sorry I have not responded sooner - i have been away.
I have tried to find "printer server management" in devices and printers so I could use the drivers tab.
cannot find it so I cant remove the driver.
I have done the following as you suggested:
have removed the other associated programs
closed down
re-booted.
re-loaded the drivers and hp support
re-booted
it still does not work
the error message I get when I try to print is "
sorry I have not responded sooner - i have been away.
I have tried to find "printer server management" in devices and printers so I could use the drivers tab.
cannot find it so I cant remove the driver.
I have done the following as you suggested:
have removed the other associated programs
closed down
re-booted.
re-loaded the drivers and hp support
re-booted
it still does not work
the error message I get when I try to print is "
ASKER
when I get to the Set up stage all that comes up is the animated installation guide.
I have installed many printers in the past but there has never been anything this weird before
I have installed many printers in the past but there has never been anything this weird before
ASKER
to Dans Dad UK
Thanks for your response. When I click on SIset up there is a pop up that says access is prevented because it is unsafe????
Thanks for your response. When I click on SIset up there is a pop up that says access is prevented because it is unsafe????
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>> ... When I click on SIset up there is a pop up that says access is prevented because it is unsafe???? ...
Presumably a standard Windows mechanism with 'external' .exe files.
But (as I pointed out in post 41754774) it appears that HP has discontinued this mechanism, so it would perhaps be unlikely to work anyway.
Presumably a standard Windows mechanism with 'external' .exe files.
But (as I pointed out in post 41754774) it appears that HP has discontinued this mechanism, so it would perhaps be unlikely to work anyway.
ASKER
sorry I have not responded sooner -been away. am now back
sadly none of these suggestions has solve the problem
sadly none of these suggestions has solve the problem
So then probably time for a new printer. Lots (and lots) of HP printers work with Windows 10.
ASKER
thanks for trying. thankfully the printer is pretty old so I will replace it
Thanks for the update and I was happy to help.
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