troubleshooting Question

problems with windows 10 and hp laserjet printer

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digiselFlag for United Kingdom of Great Britain and Northern Ireland asked on
Printers and ScannersWindows 10
13 Comments2 Solutions1375 ViewsLast Modified:
i have installed many printers on many machines without the problems i am having today with windows10 on a new toshiba satellite laptop.
1.  the icon for the hp lasjerjet m1132 mfp appeared ok, but it was not of the printer but of an optical disk sitting on an icon for a usb drive.
2.   i removed the device represented by the icon and downloaded the s/w for the hp laserjet.
3.   still up came the cdrom/usb drive icon.
4.   i cannot turn off the default for the microsoft print to pdf icon in devices and printers.

don't know what else to do.  help please!
ASKER CERTIFIED SOLUTION
DansDadUK

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