troubleshooting Question

Toshiba Satellite C55-B550 - not booting in normal mode

Avatar of Jegajothy vythilingam
Jegajothy vythilingamFlag for United States of America asked on
Laptops NotebooksWindows 7HardwareOperating Systems
26 Comments4 Solutions255 ViewsLast Modified:
I have a NGO friend's above laptop that I am trying to assist.  The OS is windows 7 professional and everytime it boots into normal mode, the laptop crashes with the message ;
A problem has been detected and Windows has been shut down to prevent further damage to your computer.
If this is the first time u have seen this stop error screen,
restart your computer, if this screen appears again, follow these steps.
Technical information :
*** STOP : {LOTS OF 0s and numbers)
and the last line is :
collecting data for crash dump ....

The screen freezes and I have to power off and power on again and go into safe mode, if I were to start in normal mode, it happens again.
I am not sure whether the User dropped his laptop and it is a hardware problem.  If this is my guess, how do I test the laptop with any utility since i can only boot in safe mode.  in a recent crash, I managed to save the attached crash error notes, and hope this is useful and give a clue of what is happening.   I also ran a malware bytes scan and it did not reveal anything.
please advise me how to go from here for the fix.  
  Thank u.
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