alcatel one tough 5020a pc driver needed

hi i have a alcatel one tough 5020a and trying to find a driver so that i can load and down load music and videos ect to my phone but cannot find one unless its bundled with a driver updater program and will not do this can any one help please
thanks in advance
i am running windows 8.1
sydneyguyAsked:
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ScobberCommented:
You will be hard pressed finding a driver for your phone

You will probably need to find the software to provide more broad functionality. Similar to iPhones we have iTunes that bundle the software

http://support.alcatelonetouch.com/ca-en/aot/ONE_TOUCH_POP_C7

That might get you started, otherwise look in the settings and see if under storage you can modify the behaviour to mass storage. This is a generic interface with a device driver like a sub stick built into every copy of Windows.

Hth
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sydneyguyAuthor Commented:
http://support.alcatelonetouch.com/ca-en/aot/ONE_TOUCH_POP_C7
has drivers unavailable any other ideas
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Jackie ManCommented:
When you connect the phone to your win 8.1 computer, do you see an unknown device in Device Manager?

Post back the hardware ID of the unknown device, i.e. the VID value which provides the vendor ID and the PID value which provides the Product ID of the device.

https://deployhappiness.com/easily-install-unknown-devices-on-windows-8-and-8-1/
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ScobberCommented:
Did you install PC suite? As I wrote in my previous comment. The required support software for your phone will be bundled with the PC software

If there aren't drivers available that is your best bet aside from changing the settings of the USB port in your phone to mass storage
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sydneyguyAuthor Commented:
thanks for your help still noy but will revisit later
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