Quickbooks Enterprise - Custom Transaction Detail Report - Create new Excel creates Duplicate records
I am using Quickbooks Enterprise 16, I am using the Custom Transaction Detail Report.
I need to export this to Excel.
When I click on Excel to Create New Worksheet, I notice some of the records replicate. This also appears in the new Excel file.
I have had this problem years ago, but don't recall how I fixed it.
I am exporting to Excel 2013.
I have tried exporting to CVS. Same problem.
How do I overcome this problem?
Thank you.
Tom
I need to export this to Excel.
When I click on Excel to Create New Worksheet, I notice some of the records replicate. This also appears in the new Excel file.
I have had this problem years ago, but don't recall how I fixed it.
I am exporting to Excel 2013.
I have tried exporting to CVS. Same problem.
How do I overcome this problem?
Thank you.
Tom
Last Comment
ASKER
John,
No, the duplicates records have the identical Trans #, Date entered, amounts, etc.
Maybe I need to rebuild my QB database.
Tom
No, the duplicates records have the identical Trans #, Date entered, amounts, etc.
Maybe I need to rebuild my QB database.
Tom
Copy your datafile to a local machine. Then open QuickBooks and navigate to the local file.
In QuickBooks, File, Utilities, Rebuild.
Be certain to do this locally and not over a network.
In QuickBooks, File, Utilities, Rebuild.
Be certain to do this locally and not over a network.
ASKER
John,
I should add that after the duplicate records appear, when I hit Refresh,
These duplicate records go away!
Tom
I should add that after the duplicate records appear, when I hit Refresh,
These duplicate records go away!
Tom
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ASKER
John,
>>>
Copy your datafile to a local machine. Then open QuickBooks and navigate to the local file.
In QuickBooks, File, Utilities, Rebuild.
Be certain to do this locally and not over a network.
>>>
I am using QB on the cloud (Right Networks). I don't have QB license for my desktop.
Tom
>>>
Copy your datafile to a local machine. Then open QuickBooks and navigate to the local file.
In QuickBooks, File, Utilities, Rebuild.
Be certain to do this locally and not over a network.
>>>
I am using QB on the cloud (Right Networks). I don't have QB license for my desktop.
Tom
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View this solution by signing up for a free trial.
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ASKER
John,
>>Rebuild is a busy, busy activity and I do that locally. But it absolutely looks like a DB issue. So you do need to fix this.
Yes. However, we only have 2 users and it has to be single user mode, so I think I'm okay.
Yes, I will call QB Tech Support tomorrow. I thought they were 24/7 for Enterprise, but I think this changed.
Thank you for your insights.
Tom
>>Rebuild is a busy, busy activity and I do that locally. But it absolutely looks like a DB issue. So you do need to fix this.
Yes. However, we only have 2 users and it has to be single user mode, so I think I'm okay.
Yes, I will call QB Tech Support tomorrow. I thought they were 24/7 for Enterprise, but I think this changed.
Thank you for your insights.
Tom
If you do not have a maintenance contract, they will charge. I keep maintenance support for my clients.
ASKER
John,
>>If you do not have a maintenance contract, they will charge. I keep maintenance support for my clients.
I'm on that annual lease program that includes maintenance. It was 24/7, but now it's been reduced.
Thank you.
Tom
>>If you do not have a maintenance contract, they will charge. I keep maintenance support for my clients.
I'm on that annual lease program that includes maintenance. It was 24/7, but now it's been reduced.
Thank you.
Tom
So then you should be able to call for help at no additional charge.
Thank you. I was happy to help and best of luck with Intuit. I am a QB Pro Advisor and I use their services.
ASKER
John,
I did come across a solution.
I was on the phone with QuickBooks technical support. They did the usual to check the database:
1. Resort the lists
2. Run rebuild
3. Make a portable file
4. Run complete verification
5. Check results of qbwin.log
Our Quickbooks Enterprise database is fine.
They had no solution at this time.
However, I did try eliminating some fields. I did discover that excluding the "Ship to State" solved my problem. There may be other such fields.
Tom
I did come across a solution.
I was on the phone with QuickBooks technical support. They did the usual to check the database:
1. Resort the lists
2. Run rebuild
3. Make a portable file
4. Run complete verification
5. Check results of qbwin.log
Our Quickbooks Enterprise database is fine.
They had no solution at this time.
However, I did try eliminating some fields. I did discover that excluding the "Ship to State" solved my problem. There may be other such fields.
Tom
Thanks very much for the update and I will keep a note about that.
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That said, before exporting, scroll down the report to where you saw duplicates. Are the duplicates in the report? Do the duplicate records have data in them (i.e., non-zero)?