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Quickbooks Enterprise - Custom Transaction Detail Report - Create new Excel creates Duplicate records

Posted on 2016-08-14
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Last Modified: 2016-08-16
I am using Quickbooks Enterprise 16,  I am using the Custom Transaction Detail Report.  
I need to export this to Excel.  
When I click on Excel to Create New Worksheet, I notice some of the records replicate.  This also appears in the new Excel file.  
I have had this problem years ago, but don't recall how I fixed it.  
I am exporting to Excel 2013.  
I have tried exporting to CVS.  Same problem.
How do I overcome this problem?
Thank you.

Tom
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Question by:ThomasJue
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Expert Comment

by:John Hurst
ID: 41755736
First, Excel 2013 works fine with QuickBooks 2016 - we use this at clients. I myself use Office 2016 and that works fine.

That said, before exporting, scroll down the report to where you saw duplicates. Are the duplicates in the report?  Do the duplicate records have data in them (i.e., non-zero)?
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Author Comment

by:ThomasJue
ID: 41755752
John,
No, the duplicates records have the identical Trans #, Date entered, amounts, etc.
Maybe I need to rebuild my QB database.

Tom
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by:John Hurst
ID: 41755754
Copy your datafile to a local machine. Then open QuickBooks and navigate to the local file.

In QuickBooks, File, Utilities, Rebuild.

Be certain to do this locally and not over a network.
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Author Comment

by:ThomasJue
ID: 41755758
John,

I should add that after the duplicate records appear, when I hit Refresh,
These duplicate records go away!

Tom
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by:John Hurst
John Hurst earned 500 total points
ID: 41755761
That does sound like a database issue. I use QuickBooks at lot for multiple clients and do not see this,
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Author Comment

by:ThomasJue
ID: 41755784
John,
>>>
Copy your datafile to a local machine. Then open QuickBooks and navigate to the local file.
In QuickBooks, File, Utilities, Rebuild.
Be certain to do this locally and not over a network.
>>>
I am using QB on the cloud (Right Networks).   I don't have QB license for my desktop.

Tom
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John Hurst earned 500 total points
ID: 41755786
Rebuild is a busy, busy activity and I do that locally. But it absolutely looks like a DB issue. So you do need to fix this.
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Author Comment

by:ThomasJue
ID: 41755795
John,

>>Rebuild is a busy, busy activity and I do that locally. But it absolutely looks like a DB issue. So you do need to fix this.
Yes.  However, we only have 2 users and it has to be single user mode, so I think I'm okay.
Yes, I will call QB Tech Support tomorrow.  I thought they were 24/7 for Enterprise, but I think this  changed.  
Thank you for your insights.

Tom
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Expert Comment

by:John Hurst
ID: 41755797
If you do not have a maintenance contract, they will charge. I keep maintenance support for my clients.
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Author Comment

by:ThomasJue
ID: 41755798
John,
>>If you do not have a maintenance contract, they will charge. I keep maintenance support for my clients.

I'm on that annual lease program that includes maintenance.  It was 24/7, but now it's been reduced.

Thank you.

Tom
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Expert Comment

by:John Hurst
ID: 41755802
So then you should be able to call for help at no additional charge.
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LVL 93

Expert Comment

by:John Hurst
ID: 41755812
Thank you. I was happy to help and best of luck with Intuit. I am a QB Pro Advisor and I use their services.
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Author Comment

by:ThomasJue
ID: 41758050
John,
I did come across a solution.  
I was on the phone with QuickBooks technical support. They did the usual to check the database:
1.  Resort the lists
2.  Run rebuild
3.  Make a portable file
4. Run complete verification
5. Check results of qbwin.log
Our Quickbooks Enterprise database is fine.  
They had no solution at this time.

However, I did try eliminating some fields.  I did discover that excluding the "Ship to State" solved my problem.  There may be other such fields.

Tom
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Expert Comment

by:John Hurst
ID: 41758136
Thanks very much for the update and I will keep a note about that.
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