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No mouse/keyboard during Server 2008 R2 install

Posted on 2016-08-15
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Last Modified: 2016-09-03
I am building a new server but having an issue with the mouse/keyboard not functioning during the OS install.  The first issue I discovered is that during the initial setup, while still in BIOS, if I don't completely power off the server I have no keyboard.  For example, if I am in the BIOS making changes and reboot afterwards I won't then have a keyboard.  If I cycle the power then I have the keyboard back.  Odd but fine, I can work around that.  Then I discovered that my USB drive, bootable Server 2008 R2 iso, would also not work if it was not plugged in before the power was switched on and also would not work after a reboot.  Again, fine, I can work around that.  Finally I am able to boot into the Windows setup but as is is loading drivers, black screen with spinning rainbow ring that says Starting Windows, the lights on my mouse/keyboard go out and never come back on.  When I get to the language screen I can't proceed as I have no input devices.   I've tried all 8 USB ports as well as other known good devices.  I tried booting to a setup DVD rather than the USB drive, same result.  Feels like a driver issue but I'm using the same mouse/keyboard that I've been using for several years to setup servers and workstations, just a basic Microsoft branded USB mouse/keyboard and the OS is on the MB compatibility list.

Case = Supermicro 2u w/8 hot swap drive bays (4x rear USB 2.0, 2x rear USB 3.0, 2x front USB 2.0)
MB = Supermicro X10DAI-0
OS = Microsoft Server 2008 R2 Standard

Any thoughts would be much appreciated and if additional info is needed I will gladly provide it.
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Question by:jb1023
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5 Comments
 
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BillBondo earned 250 total points (awarded by participants)
ID: 41756530
Had similar situation other day no less. Would get all the way through the install, starting windows (glowing windows logo) and would just spin away. Did this with 2 usb sticks and 2008 and 2012. Keyboard and mouse not usable. Even reinstalled the iso a second time. I finally used a different HD and walla. Have no clue what was wrong with the first drive, just odd.
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by:andyalder
andyalder earned 250 total points (awarded by participants)
ID: 41756587
Are you using the USB2 or USB3 ports?
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Author Comment

by:jb1023
ID: 41756598
I have tried both, 2 and 3.  The result is the same.
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Author Comment

by:jb1023
ID: 41756645
I should mention that if while the server is powered on and sitting at the language screen during Win setup that if I plug say a mouse into another port the optical light flashes once as it is plugged in but then goes back to dark.  Don't know if that indicates anything or not other than there is at least some power to the ports.
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by:BillBondo
ID: 41782776
The OP should do this, no?
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