MS Outlook 2016 freeze up on Dell Precision M4800

I have a new Dell Precision M4800 with Windows 10 Professional installed. After installing Office 2016 Professional plus VL Outlook displays following error "Microsoft Office Outlook Has Encountered a Problem and Needs to Close". Some days the user reports no problems, other days Outlook works for a while then fails, Other days it fails immediately. The user has a Hosted Exchange account. I have tried deleting the user profile and recreating it. I have also uninstalled MS Office and re-installed the same version. Lastly I have removed 2016 and installed MS Office Professional plus 2013 VL with the same results. I have three other identical laptops with the 2016 version installed with no errors. The error happens when the user is on a wired connection and when connected wirelessly. All other software on the users laptop works without issue. The users webmail works fine even when Outlook fails.

Microsoft OfficeOutlookWindows 10Dell

Last Comment

John

8/22/2022 - Mon

Edward Pamias

8/15/2016

Try running outlook in safe mode. Go to the run line and type outlook.exe /safe see if the user still has an issue. If the issue goes away it could be an add-on.

Knightsman

8/15/2016

Are you using the 64 bit version? I would use the uninstall tool, and then install the 32 bit version. So many issues have been cause because of the 64 bit version.

uninstall tool:
https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US

John

8/15/2016

Also, still using Office 2013, make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook 2013 and test.

Your help has saved me hundreds of hours of internet surfing.

fblack61

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Dale Forguson

8/15/2016

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