We help IT Professionals succeed at work.
Get Started

MS Outlook 2016 freeze up on Dell Precision M4800

181 Views
Last Modified: 2016-11-22
I have a new Dell Precision M4800 with Windows 10 Professional installed. After installing Office 2016 Professional plus VL Outlook displays following error "Microsoft Office Outlook Has Encountered a Problem and Needs to Close". Some days the user reports no problems, other days Outlook works for a while then fails, Other days it fails immediately. The user has a Hosted Exchange account. I have tried deleting the user profile and recreating it. I have also uninstalled MS Office and re-installed the same version. Lastly I have removed 2016 and installed MS Office Professional plus 2013 VL with the same results. I have three other identical laptops with the 2016 version installed with no errors. The error happens when the user is on a wired connection and when connected wirelessly. All other software on the users laptop works without issue. The users webmail works fine even when Outlook fails.
Comment
Watch Question
Dale
Commented:
This problem has been solved!
Unlock 1 Answer and 7 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE