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MS Outlook 2016 freeze up on Dell Precision M4800

Posted on 2016-08-15
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Last Modified: 2016-11-22
I have a new Dell Precision M4800 with Windows 10 Professional installed. After installing Office 2016 Professional plus VL Outlook displays following error "Microsoft Office Outlook Has Encountered a Problem and Needs to Close". Some days the user reports no problems, other days Outlook works for a while then fails, Other days it fails immediately. The user has a Hosted Exchange account. I have tried deleting the user profile and recreating it. I have also uninstalled MS Office and re-installed the same version. Lastly I have removed 2016 and installed MS Office Professional plus 2013 VL with the same results. I have three other identical laptops with the 2016 version installed with no errors. The error happens when the user is on a wired connection and when connected wirelessly. All other software on the users laptop works without issue. The users webmail works fine even when Outlook fails.
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Question by:rettif9
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8 Comments
 
LVL 19

Expert Comment

by:Edward Pamias
ID: 41757029
Try running outlook in safe mode. Go to the run line and type outlook.exe /safe  see if the user still has an issue. If the issue goes away it could be an add-on.
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LVL 7

Expert Comment

by:Knightsman
ID: 41757031
Are you using the 64 bit version?  I would use the uninstall tool, and then install the 32 bit version.  So many issues have been cause because of the 64 bit version.

uninstall tool:
https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US
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LVL 98

Expert Comment

by:John Hurst
ID: 41757045
Also, still using Office 2013, make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook 2013 and test.
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Accepted Solution

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rettif9 earned 2000 total points (awarded by participants)
ID: 41757121
Thanks to everyone
@ Edward Pamias - I've already tried that, same result.
@ Knightsman - I already knew not to install 64 bit versions. Only 32 bit versions have been installed.
@ John Hurst  - I haven't tried that. I'll try it.
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LVL 7

Author Comment

by:rettif9
ID: 41759275
Having trouble getting access to laptop. Question is not abandoned.
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LVL 98

Expert Comment

by:John Hurst
ID: 41778047
Having trouble getting access to laptop. Question is not abandoned.

You need to respond to the suggestions above.
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LVL 98

Expert Comment

by:John Hurst
ID: 41797975
Have you checked the laptop? The question is coming up as abandoned.
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