MS Outlook 2016 freeze up on Dell Precision M4800
Posted on 2016-08-15
I have a new Dell Precision M4800 with Windows 10 Professional installed. After installing Office 2016 Professional plus VL Outlook displays following error "Microsoft Office Outlook Has Encountered a Problem and Needs to Close". Some days the user reports no problems, other days Outlook works for a while then fails, Other days it fails immediately. The user has a Hosted Exchange account. I have tried deleting the user profile and recreating it. I have also uninstalled MS Office and re-installed the same version. Lastly I have removed 2016 and installed MS Office Professional plus 2013 VL with the same results. I have three other identical laptops with the 2016 version installed with no errors. The error happens when the user is on a wired connection and when connected wirelessly. All other software on the users laptop works without issue. The users webmail works fine even when Outlook fails.