troubleshooting Question

Windows 10 couldn't be installed

Avatar of akb
akbFlag for Australia asked on
Windows 10Windows 7
17 Comments1 Solution5448 ViewsLast Modified:
I have a client who is getting the following error in Windows Update:
   Windows 10 couldn't be installed
   Failed: 1 update
   Error(s) found:
   80004004-40019 Windows Update encountered an unknown error.

My client claims they never agreed to install Windows 10 (and I believe them).

OS is Windows 7 Pro 64-bit.

I have run Never10 and sfc /scannow.

If I reboot the PC and go into Windows Update, the error message is still there.

My client does not want Windows 10, they just want to get rid of this update message.
Clipboard01.jpg
ASKER CERTIFIED SOLUTION
tailoreddigital

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 17 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 17 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros