troubleshooting Question

Windows 10 couldn't be installed

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akbFlag for Australia asked on
Windows 10Windows 7
17 Comments1 Solution5448 ViewsLast Modified:
I have a client who is getting the following error in Windows Update:
   Windows 10 couldn't be installed
   Failed: 1 update
   Error(s) found:
   80004004-40019 Windows Update encountered an unknown error.

My client claims they never agreed to install Windows 10 (and I believe them).

OS is Windows 7 Pro 64-bit.

I have run Never10 and sfc /scannow.

If I reboot the PC and go into Windows Update, the error message is still there.

My client does not want Windows 10, they just want to get rid of this update message.

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