Solved

Exchange 2016 - Outlook clients (2010 & 2013) taking a long time to update the GAL.

Posted on 2016-08-15
2
33 Views
Last Modified: 2016-08-31
Hello,

This is a proactive question in case the issue does not fix itself overnight following Exchange maintenance.

We have recently migrated from Exchange 2010 to Exchange 2016.  

The local I.T staff who handle basic management indicate that they created a couple of new Distribution Groups (and removed one); but these are not showing up in Outlook when they click "To:" and select to view the GAL.

As part of the check I've done the following:
1.Checking in Exchange Admin Center | Servers | Databases | Client Settings - Offline address book: (shows the correct Ex2013 OAB).'
2.I switch the Outlook client to run in Online mode - I am able to see the newly created Distribution Groups.
3.I selected to download the OAB.  No errors are reported, but it does seems like it does not complete.

The Distribution Groups were just created today, and I recommended that the clients be allowed overnight to update, but I would like to force the update if possible, and ensure that the configuration is all correct.

Please let me know if there are any steps that I should take.

Regards,

Real-Timer
0
Comment
Question by:realtimer
2 Comments
 
LVL 38

Accepted Solution

by:
Adam Brown earned 500 total points
ID: 41757186
get-globaladdressbook | update-globaladdressbook

Open in new window


get-offlineaddressbook | update-offlineaddressbook

Open in new window


Should force the address books to update everything. If the OAB isn't downloading, that takes a little more effort, though. http://www.msexchange.org/kbase/ExchangeServerTips/ExchangeServer2013/OutlookOWA/unable-download-offline-address-book.html should give you some things to check, though.
1
 

Author Closing Comment

by:realtimer
ID: 41778906
Not sure if it was just a odd thing;  everything started working a day or so after.  Thanks!
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
shared Outlook Mailbox Question 6 37
Account will not go away 3 24
Creating Distribution Groups in PS 2 19
Exchange in VMware 14 52
Easy CSR creation in Exchange 2007,2010 and 2013
Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now