Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Exchange 2016 - Outlook clients (2010 & 2013) taking a long time to update the GAL.

Posted on 2016-08-15
2
Medium Priority
?
109 Views
Last Modified: 2016-08-31
Hello,

This is a proactive question in case the issue does not fix itself overnight following Exchange maintenance.

We have recently migrated from Exchange 2010 to Exchange 2016.  

The local I.T staff who handle basic management indicate that they created a couple of new Distribution Groups (and removed one); but these are not showing up in Outlook when they click "To:" and select to view the GAL.

As part of the check I've done the following:
1.Checking in Exchange Admin Center | Servers | Databases | Client Settings - Offline address book: (shows the correct Ex2013 OAB).'
2.I switch the Outlook client to run in Online mode - I am able to see the newly created Distribution Groups.
3.I selected to download the OAB.  No errors are reported, but it does seems like it does not complete.

The Distribution Groups were just created today, and I recommended that the clients be allowed overnight to update, but I would like to force the update if possible, and ensure that the configuration is all correct.

Please let me know if there are any steps that I should take.

Regards,

Real-Timer
0
Comment
Question by:realtimer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 43

Accepted Solution

by:
Adam Brown earned 2000 total points
ID: 41757186
get-globaladdressbook | update-globaladdressbook

Open in new window


get-offlineaddressbook | update-offlineaddressbook

Open in new window


Should force the address books to update everything. If the OAB isn't downloading, that takes a little more effort, though. http://www.msexchange.org/kbase/ExchangeServerTips/ExchangeServer2013/OutlookOWA/unable-download-offline-address-book.html should give you some things to check, though.
1
 

Author Closing Comment

by:realtimer
ID: 41778906
Not sure if it was just a odd thing;  everything started working a day or so after.  Thanks!
0

Featured Post

Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question