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Can't customize a VM during cloning process with vCenter 5.0

Hi,

When I try to customize a Windows 2008 VM during the cloning process with vCenter 5.0 I got this err:

vm-err.gif
Why is that happening?
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SAM2009
Asked:
SAM2009
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1 Solution
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
if you deploy a standard Windows 2008 server template can you customise it ?
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Richardson PortoSenior Infrastructure SpecialistCommented:
Do you have VMware Tools installed and upgraded on virtual machine that you want to customize ? Take a look at the VMware KB article for that issue: https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1020716
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SAM2009Author Commented:
No I did not deploy from template. I clone a live server and plan to rename and change IP after.

I think the problem is on vm tool that is not up to date because vCenter version is not old (5.0). But if install a new vm tool that requires a reboot which is not possible. I think I have no choice to clone as is that means without customization.
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Richardson PortoSenior Infrastructure SpecialistCommented:
So, you can do the process in two steps.

  1. First, clone the virtual machine without do customization, power on the clone with the network disconnected and upgrade the VMware Tools;
  2. Second, make a clone of the virtual machine with VMware Tools updated and choose the customization that you want, and delete the old clone.
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SAM2009Author Commented:
Thanks
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