Solved

Exchange 2013 failed the options test running ExRCA

Posted on 2016-08-16
4
25 Views
Last Modified: 2016-08-29
Just installed Exchange 2013 MBX and CAS on a single machine that I added to an Exchange 2010 organization. Using OWA, the user accounts on the 2013 server can get and send mail, but phones and Outlook do not connect unless I rebuild the Outlook profile. Phones don't connect at all and just ask for a login and don't verify setting up new account settings. I get a 403 error from the options test using ExRCA. Users whose mailboxes are on the 2010 MBX server are unaffected. Any idea what is going on here?
0
Comment
Question by:it_medcomp
  • 3
4 Comments
 
LVL 1

Author Comment

by:it_medcomp
ID: 41757752
Here is more info on the Options test that failed:

 An ActiveSync session is being attempted with the server. 
  Errors were encountered while testing the Exchange ActiveSync session. 
  
 Additional Details 
 
 

 
  
 Test Steps 
  
 Attempting to send the OPTIONS command to the server. 
  Testing of the OPTIONS command failed. For more information, see Additional Details. 
  
 Additional Details 
  
An HTTP 403 forbidden response was received. The response appears to have come from IIS7. Body of the response: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>403 - Forbidden: Access is denied.</title>
<style type="text/css">
<!--
body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
fieldset{padding:0 15px 10px 15px;} 
h1{font-size:2.4em;margin:0;color:#FFF;}
h2{font-size:1.7em;margin:0;color:#CC0000;} 
h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;} 
#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
background-color:#555555;}
#content{margin:0 0 0 2%;position:relative;}
.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
-->
</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
 <div class="content-container"><fieldset>
 <h2>403 - Forbidden: Access is denied.</h2>
 <h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>
 </fieldset></div>
</div>
</body>
</html>
HTTP Response Headers:
X-BEServerRoutingError: mail.medcompnet.com
Content-Length: 1233
Cache-Control: private
Content-Type: text/html
Date: Tue, 16 Aug 2016 12:09:14 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET


Elapsed Time: 20112 ms.  
 
 
 

Open in new window


I get this error when I use an administrative user and when I use a non-administrative user.
0
 
LVL 37

Assisted Solution

by:ArneLovius
ArneLovius earned 500 total points
ID: 41762270
Are the devices connecting to the 2013 or the 2010 server ?
0
 
LVL 1

Accepted Solution

by:
it_medcomp earned 0 total points
ID: 41769423
It is a DNS and firewalling issue. During our next maintenance window I am going to flip those settings to work as though the 2013 CAS is the only CAS and proxy mailbox requests through it to the 2010 Mailbox server.
0
 
LVL 1

Author Closing Comment

by:it_medcomp
ID: 41774470
Troubleshooting resolved the issue.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Utilizing an array to gracefully append to a list of EmailAddresses
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question