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Out of Office Issue

Posted on 2016-08-16
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Last Modified: 2016-08-19
Hello,

We have an on premise Exchange 2013 system and use Outlook 2013.

We are having an issue where folks that are connected to a VPN and using Outlook on their desktop cannot set an Out of Office message, MailTips also fails, but I suspect they are tied together.

The failure states: Your automatic reply settings cannot be displayed because the server is currently unavailble. Try again later.

In the network everything works fine, using Outlook web app also works. It only seems to effect those that use a VPN to connect to our network.

Just looking for anything I can try to resolve it

Thank you
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Question by:Trevor Jobin
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6 Comments
 
LVL 7

Expert Comment

by:David Sankovsky
ID: 41757861
I've had several cases of this in the last couple of days and I suspect a rougue update is behind this.
have you tried using OWA?
0
 
LVL 19

Expert Comment

by:suriyaehnop
ID: 41757994
Normally, if owa will work but it doesn't work try delete the out of office rule using mfcmapi.

I done several cases

http://www.slipstick.com/general/clean-out-of-office-rules-using-mfcmapi/
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LVL 5

Expert Comment

by:John Christopher
ID: 41757998
with Internal network this is achieved via the auto discover feature where the client queries SCP through Active Directory.

When it tries to connect via an external network this query has to made possible using DNS pointed to the autodiscover URLS.

have you tried creating a DNS record for your autodiscover ?
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LVL 5

Expert Comment

by:John Christopher
ID: 41758001
Outlook wont find autodiscover via scp in the VPN enviornment.

also check if autodiscover.domain.com resolves to your CAS.
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Author Comment

by:Trevor Jobin
ID: 41758034
Thank you all for the replies

Here are each of your responses:

David Sankovsky - OWA works just fine, I've read a rogue update in the past, not sure if it holds true this time

suriyaehnop - Im not sure i want to take this route yet and i think you may be assuming OWA does not work. OWA does work and allows you to set an out of office


John Christopher - I think you are on the right track , DNS makes sense. However i dont know how to create a DNS record for autodiscover, i better research that.  Yes, autodiscover.domain.com does resolve one of my CAS servers.
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Accepted Solution

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John Christopher earned 2000 total points
ID: 41759028
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