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SharePoint 2013 Foundation tasks with outlook 2013

Posted on 2016-08-16
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Last Modified: 2016-09-04
Hi

For some reason everytime a user receives a task assigned by a workflow from SharePoint; and attempt to open the assigned task from within Outlook 2013 they get the following error :

An error occurred while retrieving the workflow details. This may be caused by:

1. Not having connectivity to the server.
2. The task no longer exists.
3. You do not have permission to access the task.

And I can basically rule out all possible errors. I have now searched and searched for solutions but can't seem to find any solution.
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Question by:Alvio Hoffman
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4 Comments
 
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Expert Comment

by:Walter Curtis
ID: 41757954
The users have to be authenticated to the site that the workflow is associated with. That basically means, they need to log in to the site, or library as they usually do and then they should be able to open the approval form.

Hope that helps...
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Author Comment

by:Alvio Hoffman
ID: 41757963
Yes, that part of the approval works.

The issue is when the approval gets sent via e-mail and the user needs to "open this task" and to retrieve the set variables; in this case(Approved, Pending, Declined) but when they try and open up the task, the issue of "An error occurred while retrieving the workflow details...."appears
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Accepted Solution

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Walter Curtis earned 500 total points (awarded by participants)
ID: 41757978
I was referring to opening the task from outlook. From my experience, when the user receives a task via mail (in outlook), if they try to open the task from the "Open this task" button, if they don't have the site open in a browser, they receive the errors you listed above. If there is no open connection to the SharePoint site, outlook doesn't seem to know to open a sign in window. Remember, the task resides in a SharePoint site and access to that site has to be open for the task window to open. (The task form also resides in SharePoint, not in the mail.)

Maybe that will help :-)
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LVL 18

Expert Comment

by:Walter Curtis
ID: 41783523
No response from OP. Solution is valid.
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